The Westin New Orleans

M

The staff was wonderful it made our stay great!!!

Loved it. Great location.

Stayed here after coming down for the saints game. Me and my wife both loved it. Had an excellent view of the city on the top floor and the room was very luxurious. Will definitely stay here again.

Staff was attentive and charming as always. Bill at the front door is the best first impression you could hope for.

All was good except breakfast was overpriced. Pool was advertised but no pool

Very nice room, clean and comfortable!

The property management was excellent made my honeymoon wonderful. I really enjoyed my stay

This was a great hotel with great amenities, fantastic view and wonderful location! I highly recommend it.

Enjoyed the stay and close to casino and restaurants. The staff at the bar were fantastic!!

Clean room and common areas. Friendly staff.

Upon arrival, the front desk staff was extremely accommodating, friendly, and welcoming. The atmosphere of the hotel and the common areas were beautiful, and my first impression was very positive. However, once we got upstairs, I noticed that the carpet in the hallway had a somewhat dingy, soiled smell. I understand this is New Orleans and there is a lot of traffic in and out of hotels, but for a property of this caliber, I expected the hallways and carpeting to feel a little fresher. Once we entered our suite, the room itself smelled very stale and somewhat moldy. Unfortunately, we also found two cockroaches in the room. We immediately contacted the front desk, and I will give them credit for responding and sending someone upstairs to inspect the room. While looking around, we also noticed what appeared to be signs of previous water damage near the ceiling, including bulging around the crown molding. That, along with the stale/moldy smell, made me feel that the room could use a more thorough inspection and some additional maintenance. Overall, I would not say that my stay was bad. The staff was wonderful, the hotel itself is beautiful, and I appreciated how accommodating everyone was. My biggest concern was simply the condition of the suite. When you book a suite at a hotel like The Westin, you expect the entire experience and ambience o

Upon arrival, the front desk staff was extremely accommodating, friendly, and welcoming. The atmosphere of the hotel and the common areas were beautiful, and my first impression was very positive. However, once we got upstairs, I noticed that the carpet in the hallway had a somewhat dingy, soiled smell. I understand this is New Orleans and there is a lot of traffic in and out of hotels, but for a property of this caliber, I expected the hallways and carpeting to feel a little fresher. Once we entered our suite, the room itself smelled very stale and somewhat moldy. Unfortunately, we also found two cockroaches in the room. We immediately contacted the front desk, and I will give them credit for responding and sending someone upstairs to inspect the room. While looking around, we also noticed what appeared to be signs of previous water damage near the ceiling, including bulging around the crown molding. That, along with the stale/moldy smell, made me feel that the room could use a more thorough inspection and some additional maintenance. Overall, I would not say that my stay was bad. The staff was wonderful, the hotel itself is beautiful, and I appreciated how accommodating everyone was. My biggest concern was simply the condition of the suite. When you book a suite at a hotel like The Westin, you expect the entire experience and ambience

View Cheap bed linen, common areas are a little run down. Need fresh air into rooms - smell very stale.

The location is excellent and near many activities, the staff were welcoming and friendly.

Hotel location is great, nice staff but the $35.00 daily “destination fee” is definitely just another tax that’s not clearly displayed when you book a room, and definitely not worth it in NOLA.

We got the room with the river view and it was amazong

Exceptional

everything was perfect

The hotel was nice. I think it could use a little updating. The bathroom was a little dirty.