414 hotel

The staff truly made our stay unforgettable. Bob and the two wonderful ladies at the front desk were some of the kindest, most genuine people we have ever met while traveling. They were always so attentive, respectful, helpful, and encouraging. From great conversations in passing to checking in on us and making sure we had everything we needed, they went above and beyond to make us feel at home. Their hospitality and positive energy made a huge difference during such a busy and demanding time. It’s rare to find people who care so much about their guests, and they truly embody what exceptional customer service should be. Thank you, Hotel 414, for taking such great care of us. We will absolutely remember the kindness we experienced here and would recommend this hotel to anyone visiting NYC!

The system glitched and the booked the wrong date and won’t respond to me

The neighborhood, it's typical New York

Disappointed with the whole experience

When I got to my room, it was even worse. The furniture had chipped paint, the floors looked filthy, and the bathroom was just as dirty. The biggest safety concern was that the fire alarm had a garbage bag wrapped around it. I told myself, "It's only one night, just tough it out." But as I walked around the bed, I found a dead cockroach on the floor. It looked like it had been there for a while, which made me question whether the room had been cleaned at all. Curious (and disgusted), I looked under the bed and found another dead cockroach near the head of the bed. I also noticed what appeared to be dried blood next to the mirror. That was enough for me, so I requested another room. The staff switched me without any issue, which I appreciated. Unfortunately, the second room wasn't much better. It still felt dirty, and the next morning I found someone else's hair in the shower. To make matters worse, the walls are so thin you can hear everything outside your room as if the door were open. This was one of the worst hotel experiences I've had. Between the cleanliness issues, apparent lack of housekeeping, safety concerns, and excessive noise, I would never stay here again and would not recommend it to anyone.

We stayed for 2 nights and the first day we didn’t notice the death smell just a heavy cleaner smell. The next day we came back a 1am and we were hit with the smell of death. Too tired to say anything that night we went to the desk the next morning and complained about the smell. The front desk women told us the death happened two weeks prior and the smell was still so prominent. We complain and they refunded the facility fee. Are you kidding me!?!? After all of this they actually charged me the cleaning fee twice! Then refunded that without contacting me either time. By the way the was the hotel we stayed in the day after our wedding….. Do not go here, it is outdated, broken down, and gross.

Dirty towels

Very modest accommodation,

The room wasn't properly cleaned; one of the curtains was old and broken. It hadn't been cleaned well—there was trash left by a previous guest in the bin. The checkout time differed from what was listed on the website.

The bed is insanely mushy/wobbly/ weirdest experience ever, I felt like it was going to collapse. Disappointed by how cramped it was, at least install a small SHELF so you don't have to balance items on bedframe or on top of small bathroom sink.

Great location and staff were superb

Great location, spacious room, bathtub that I didn’t use, good price for my timing. Bed was a pull out sofa, difficult to navigate to the room over multiple sets of stairs… No amenities other than coffee which I didn’t try. Couldn’t make tiny tv work. No protected luggage storage space - just out in the open.

Affordability and Location Tv was broken, no coffee pot, no ironing board, wouldn't accommodate an early check in..

At bedtime, back at the hotel, when I looked closely at the bed for the first time, I realized that the sheet that's supposed to go under the blanket was actually over the blanket; and when I pulled the blanket open, I noticed that the bedsheet and pillow cases looked like someone had just used them to sleep in, and simply got up and straightened things out, unable to undo the stubborn wrinkles that were created in certain spots over a restless night. I bit my lip and thought, what the heck, this is kind of like getting under the blanket with a stranger, except with a time lag.

Pleasant

Bad

The location was perfect for walking to and from most Midtown Manhattan tourist sites, and also minimized the UBER fares to sites beyond normal walking distance. Its location on West 46th St (designated “Restaurant Row” by NYC) offers a myriad of eateries, nightclubs and cute bars). I understood that this property is a minimum cost lodging in one of the most expensive lodging cities in America. Thus, it offers only basic amenities. The room & bathroom are small but “enough”. The bed was comfy, climate control unit excellent, TV good. Towels good. On balance, a great way to save $$ if you don’t intend to hang out at the hotel. (But why would you do that, anyhow?)

An absolute filthy broken-down crackhead flop house. No towels. No toilet paper. Very dirty room. No closet. No hangers. Mix matched Salvation Army furniture. No curtains. Toilet didn’t flush.

Negative: no room service (cleaning, etc.) late check in, missing 2nd set of towels, no reaction until now (1 workday) to my email.

The place was 100% disgusting and hairs were everywhere. Gross! I had to stay because I had already reserved. The advertising is a total scam and the place smells like dried piss and a rats nest. The middle patio was always dirty with trash bags and a literal broken bed spring just leaning up against the wall. This place needs to get sued.