InterContinental New York Times Square by IHG

Better than expected. Excellent location great service

Room was a decent size and very clean.

Superb

Great Hotel. Highly recommend!

The rooms were spacious by NYC standards, and the room was well appointed and very clean. The location was perfect. Very close to Times Square and the Theaters, but a block off. So less crowds, lights and noise. I will definitely consider staying at this property again on future NYC visits.

Staff was professional and very friendly ! Mike’s a great bellman

Not good Breakfast experience.

Nice hotel

Exceptional

Hotel is fine. Beds comfortable. Booked on Expedia and prepaid. The hotel double charged me even though it was prepaid. There is a $45 amenity fee which does give you credit to use for food/bev and laundry. It must be used before you check out. At registration we asked if we were able to use it for breakfast. He stated it was to be used the night we checked in, but we could still order breakfast from Room service just not the restaurant and use the credit. We double checked it with him. He assured us we could use it for the room service breakfast. Upon checkout we were told to read the card better that we could not use it before checkout in the morning for the room service that it has to be used the night we checked in. I asked them to discuss with the person who checked us in but they would not. I asked to speak to a manager who conveniently was not there at 8 am in the morning. I asked for a call from the manager and nothing. It is not really the $20, it is the principle of the matter after double and triple checking with their staff. I am a corporate traveler who owns a large company and travel all over the world and have never run into anything so poorly run. It is a shame.

Superb

The staff were lying about our original room where they were rude and ignorant, which some were great but we aren’t going to name names. P

Great place to stay. Lots of things; places to eat in walking distance around the area.

Superb

Exceptional

muy bien en calidad

Very good

Pleasant

Position of hotel is excellent. Staff were great. Breakfast disappointing having to wait every morning as so busy but food was nice.

Facilities and staff were all good. This is not direct fault of the hotel but the location is extremely noisy especially at night, so much so that it was hard to sleep, hence daytime activities were impacted. Breakfast options were limited - very basic really for the money.