The Muse New York

The manager Kent was so accommodating! I was traveling for the first time without my newborn and he allowed me to store my breastmilk in their freezer! Made the worry of the whole process, disappear! Daniel was also so kind and willing to help us in anyway! Wished my husband good luck on his marathon and wished us a happy anniversary as well :) the staff and location were just perfect! Can't say enough good things. We are traveling back to NYC in two weeks and even considered switching the hotel we already had booked!!

Great front desk and valet staff.

Balcony executive suite was roomy with total comfort & luxury from the bed to the mini fridge, couch, table, vanity and shower! The water pressure and instant hot water was chef's kiss!. Location is prime to Times Square, Rockefeller and Central Park. Ice maker actually works and filter water. Street vibe is rich with Cuban and Dominican culture. Staff were nice and friendly. Thank you for the kettle since I was sick. They really thought of everything.

I had a wonderful stay! The hotel was very clean, comfortable, and well-maintained. The front desk staff were incredibly kind, friendly, and welcoming. Everyone made us feel comfortable from the moment we arrived. I truly enjoyed my experience and would definitely recommend this hotel. I would love to stay here again!thanks

too loud in room

Very nice hotel close to Times Square and the Theater District. Short walking distance to public transportation. Lots of restaurants close by.

I have stayed here a few times now. The rooms have always been clean and very spacious especially for the location. I was not happy about our check in experience. We arrived early and they kindly stored our luggage for us since our room was not yet ready. When we came back to the desk a about 15 min before check in, they said the room was not ready so we waited. We then asked about getting our luggage out of storage, as we needed phone and laptop chargers among other personal items. We were told we could not get the luggage out, and that they would bring it up to the room immediately when we checked in. I was unhappy with this but at this point we were looking forward to getting in the room. At 3pm, the check in time, I went to get our keys. That was when they told me that the room STILL wasn't ready. I told them this was unacceptable as we had an appointment in Greenwich Village at 4pm and we couldn't even get what we needed out of our luggage. The manager came down after checking the room we get the keys, However, the luggage took more about 40 min to arrive and two visits by my family to inquire about the status going back and forth from the room. We had to rush and it made the first part of our vacation feel unpleasant and rushed. We were late to our appointment but they thankfully still took us. It was a completely unacceptable check in experience and although we didn't ask for anything, they offered nothing as a gesture of goodwill to account for how the process felt.

Small rooms, clean and easy to walk to just about anything. Check in was probably the worst I’ve ever experienced and had paid for an early check in.

The base board going into the bathroom is cracked. Crawling bugs around toilet. The the electrical around bed was questionable. Bed light didn’t work. Very dusty around mirror. Bed bottom around ( black skirting) could look better. Your staff is wonderful.

Having a roof top balcony to ourselves for Halloween weekend was pretty amazing. Absolutely enormous and well furnished.

Prepaid for a suite but they were sold out when I arrived. Hotel removed the resort fees. I would have expected them to also cover the cost for parking. Oh well.

Wonderful experience! Close enough to the Theater District to walk to all the shows but off the beaten path so it was super quiet. Rooms We're spacious, Comfortable and clean. Friendly staff and housekeeping. We would definitely recommend and stay there again!

Great hotel.

The room was very clean and the bathroom was newly renovated. The location is great and the room was very quiet. The staff was very nice. Overall, a great place to stay in the heart of the Theatre District.

Terrific stay. Room was top notch and the staff was extremely helpful. Would stay again for sure

The location is excellent.

Wonderful stay!! Best location!

We had an amazing stay at the hotel; customer service was 12/10.

We stayed in a Grand King for 4 nights. It was spacious and well-appointed without being over the top. They do not provide water bottles but provide a carafe with a water dispenser next to the ice machine - very classy. Staff from the bellmen to the restaurant staff to the front desk were helpful, friendly and very kind. And you are staying on Restaurant Row - how ideal!

Great location, great value