W New York - Union Square

Great location!

We enjoyed our time and look forward to staying here again very soon

Can’t ask for more

Very helpful staff, room was spacious and comfortable Nothing

Staff was very accomodating, hotel was newly renovated and clean. Room was great

perfect staff and clean room

We had a lovely room which was quiet even though we were near the elevator. Bathroom was clean and comfortable. The coffee shop was excellent. Great drinks and pastries and friendly staff. The central location meant getting around was easy too.

New renovation, modern , clean , convenient

Great location

Brilliant and beautiful

The hotel is newly renovated and is beautiful - including the restaurants, bars, and lounges. The rooms also were spacious and clean. The gym amenities were pretty good. All of the staff were very friendly and helpful, there were a couple that were less vibrant, but I assume that's just individual personality. Everyone was still very professional and helpful. The location is also very great.

Our room was HUGE- 2 queen beds. A couch, and an armchair, as well as a bench at the foot of the bed. Staff were great, rooms quiet and a fabulous view south to WTC.

They did graciously allow me to keep the car out front while I shopped around the morning I was leaving. Unfortunately, no spa :(

Staff food. Very friendly.

The W-New York Times Square is our favorite hotel in the city and always our first choice. Nothing beats the location - close to subways, excellent dining, and the charming farmer's market. The staff is top notch - we frequently feel like we've made new friends each visit because the staff is so engaging. It is a treat to stay at this property.

Also missed having a large lobby -common space. In-room dining menu was not easily accessible.

Very friendly and more than willing to be helpful q staff, thought the room was tastefully furnished

Everything was perfect!!!!

Wonderful staff, so friendly and kind to the kids

We enjoyed everything about the property! This ideal location had great restaurants and shopping nearby. I highly recommend the Ocean restaurant for upscale dining (kid-friendly), and one of the largest Barnes & Noble locations is right around the corner next to a delicious chocolate shop with crepes and milkshakes. Plus the Seahorse restaurant was conveniently located inside the hotel and room service was excellent. We ordered breakfast daily! The staff were very attentive and extremely polite! The front desk, doormen, and concierge team. Thanks for all your help, Chloe! And I have to mention how well kept the rooms were during our stay. The cleaning staff went above and beyond to accommodate us with a daily turn down service, and fresh linens. We never felt rushed to leave our suite but we always returned to a clean, comfortable room. We were very impressed! Nothing at all. We can’t wait to return!