SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue

It was okay

Loved the free umbrella rental!

I booked a room for 5 and the room was too small, other than that was really good

Very clean, helpful staff, basic breakfast like you need for starting your day!

Elevator was not working half the time, room was too small, room door had poor sealing causing hallway noise

Location We booked our stay for five and we had only two beds, really small space. They gave us an inflatable matress that barely fitted the room, we could not open the door. Housekeeping was bad, one day housekeeping only made one of the two beds and left the other undone and bathroom left uncleaned.

Location Young lady in the front wasn’t too helpful. I waited for them to bring the coffee over and she said she didn’t know. I waited in the lobby for over 30 minutes and she wasn’t much help. Everyone else was very helpful. This happened Sunday morning

The elevator was awful. The noise could not be escaped. One of the elevator’s was worked on and “improved” while staying however there did not appear to be any difference. The rooms surround the elevator and due to the proximity could be heard all over.

Slow elevator

Very convenient location. One elevator out of service; the other was abysmally slow. I’m sure this is a short-term problem but it was a negative to wait 5 minutes for the elevator and then slow stops at each floor to reach the lobby.

There was no handwash and hotel had shortage of that. They could have more options in breakfast for vegetarians

Staff was not friendly.

Elevator was broken. Took 10-15 minutes to get up/down

They put me in a room under someone else’s reservation I was unable to get my room at night and my items were in the room. It caused me so much stress and in the morning when I also I attempted to back in the room the room was locked. It was very stressful. They promised to apply points to my account to make up for the bad experience but that did not happen.

Didn't get breakfast for a single day.....all finished up. Elevators not worked properly.

1 of 2 elevators were broken and the one that worked made so much noise we couldn’t sleep. Staff was rude on our check out day and we had to walk down 10 flights of stairs because the elevator would not goto the any floors.

Maintenance guy walked into my room uninvited. Elevators broken and waited for ever to get down or up, and would make horrible noises when opened and closed which echoed down the hall, front staff was rude and nasty. The worst experience ever. Do not stay here.

Breakfast was also very disappointing, with very limited options. What made it worse was that as soon as breakfast hours ended, the staff immediately asked us to leave the area without allowing even a few extra minutes to finish comfortably, which felt unfriendly and unwelcoming. Another frustrating issue was the elevator situation itself. There was constantly someone cleaning or managing the elevator, and every time we wanted to go up or down, we had to wait 15–20 minutes. Since we were staying on the 10th floor, this became extremely inconvenient. The person controlling the elevator would also decide who could enter and when, which made the atmosphere uncomfortable. Overall, despite the good location, the service and experience were not pleasant, and we would not stay here again.

Disappointing. Elevators not working and the staff did not seem to view it as an urgent issue. Rooms were small. Overall I would not recommend for the price.

The room was very small, probably the smallest hotel room I've ever stayed in. The bedside light didn't work. Other than the size of the room, the hotel was fine and the staff was helpful. I appreciated that they had cell phone chargers available for rent as I'd forgotten mine. The hotel is conveniently located for Park Ave and Lexington. There are lots of restaurants in the area and a new Tatte restaurant is supposed to open this summer right across the street.