Hotel Giraffe by Library Hotel Collection

Superb

Great location in center Manhatten, really friendly staff and nice and calm breakfast atmosphere. Always refreshments in the lobby. Nice and clean rooms but they could use a general update.

Convenient and plentiful continental breakfast. Fantastic location Rooms were very dark Would have preferred a King bed as Queen was rather small.

The room was large for NYC hotels and had a bathtub which is not easy to find. Also I had stayed at the property before and the staff made sure to acknowledge that. The location was perfect, near so many attractions and parks.

Exceptional

the location was perfect for us ; in addition an excellent restaurant acorss the street was wonderful nothing really

Nested in the heart of NoMad (Madison Square North) the hotel is in a prime location to get you everywhere. Set a block from Madison Square Park, two blocks in each direction from Subway stations to anywhere in the city. There were No hidden fees as there is no mini bar and the water bottles in the room and hotel grounds are complimentary, friendliest staff and an included breakfast - this one is a no brainer. The hotel and rooms have a retro 90s decor and feel, which is a nice change from the cold-cut business hotels surrounding it - back to a 'where everybody knows your name' era. Breakfast is continental and satisfactory, if unchanging. The hotel offers complimentary snacks ,coffee and tea thoughout the day and a roof lounge open to guests. Not much in the way of dislike, though I'm not a fan of wall to wall carpets in hotels - this one did not bother me much. Also view was of the in-construction building next door. Eggs in breakfast are only hard boiled, no other choice.

room too noisy, could hear sirens, cars even people on the streets and we where on the 8th floor

Personnel was very friendly and helpful. The amenities were great.

For the price, I'd appreciate a refrigerator in these two suites where we stay. This weekend, among other obligations, I had to buy 3 lb eels... A refrigerator (as are seen in quotidian motels everywhere in the USA) would have saved me $$ and time, and especially time to enjoy this delightful property The big suites, at the very least fetch a premium $$ and fail to deliver true value.

Amazing hotel, great location. Breakfast was really good and coffee maker downstairs a real plus. Will come again!

Excellent location. Good lobby lounge area. Roof terrace out of action "for tonight" but in reality it looked out or action for the foreseeable future as it is rented out to an external company. Since this was one of the reasons for choosing the hotel we were left disappointed.

Location, subway station close The coffee. Honestly, undrinkable . I’m not a “have to have Starbucks “ kind of person… I tried different options from the machine as well - cappuccino etc. for the resort fee , please provide better coffee . The pastries/ eggs etc were ok. Staff very nice.

This is where I stay every time I come to New York. It’s my home away from home. The size of the rooms are generous, location, perfect, and the staff is amazing. I just wish there were coffee makers in the rooms!

Clean room, didn’t have a fridge in the room which was odd, staff was friendly, very nice rooftop area, room had a nice balcony, extremely walkable and close to everything

Location is excellent and our suite was perfect size for our family of 3. the breakfast and the 24hr coffee / snack station is also a great addition. no fridge in the room. No access to the roof garden any more

Bed and extra space nice for family of 4! Bathroom didn't have a fan which seemed strange.

Good

The beds were comfortable, the hotel was quiet, and the location was excellent for exploring New York on foot. We walked everywhere, from Central Park to the Financial District, and appreciated having a comfortable, peaceful place to return to. The rooftop is prominently advertised, but it was closed for an event on Friday, Saturday and Sunday of our four-day stay. There was no advance warning that Thursday would be our only chance to use it, so we never got to experience it. When I complained, the hotel’s response was that we had access on Thursday. Without knowing about the forthcoming closures, however, we had no reason to prioritise using it that day. Advance notice would have allowed us to plan around this. The continental breakfast consisted of pastries, bagels that could be toasted, boiled eggs and yoghurts. It met the description, but the selection felt basic for the price of the stay. Having paid $3,092, I was disappointed that the response to my complaint was an offer of a $75 refund. Although I appreciated the gesture, it felt modest given that the rooftop was unavailable for three of our four days. Better communication and a more understanding response would have made a considerable difference.

Beautiful property, well situated in the NOMAD neighborhood. The staff were courteous, friendly, and helpful. The room (suite) was spacious, clean and well maintained. I would have preferred a walk-in shower rather than a shower/bathtub combo, but that was not a dealbreaker. All in all, it was an excellent experience.