Balboa Bay Resort

Very enjoyably and in a great location.

Hotel is very nice with great service. I would wait till construction is over. Location is average too

This Hotel is one of the best Hotels over all. I will always come back to it.

My spouse and I stayed here for two nights to celebrate our 5-year anniversary, and as a same-sex couple, we felt completely welcomed, respected, and cared for from the moment we arrived. The staff was so accommodating, warm, and genuinely kind. When we arrived, they had chocolate-covered strawberries waiting in our room, along with a complimentary bottle of wine. They also offer nightly turndown service, which added such a thoughtful and luxurious touch to our stay. Our room was huge, beautifully kept, and had a balcony overlooking the pool. The entire resort was clean, elegant, and well maintained. Even though they were renovating the lobby during our stay, it did not take away from the experience at all. Everything still felt peaceful, organized, and high-end. Every staff member we encountered greeted us and made us feel welcome. The food was delicious both at the bar and in the restaurant. Jake, the valet, was amazing and so helpful throughout our stay. The staff at Blend was also wonderful. The butter croissant and spinach and cheese croissant alone are worth coming back for, and the vanilla matcha was absolutely delicious. We loved this resort so much that we are already planning to come back later this year so we can enjoy the pool because it was to chilly when we was there.

Great place to stay! Wonderful room service and great views. We used the pool and the hot tub and had a great time.

Very clean and good service

That call never came. When my daughter arrived, the front desk told her that Adam had never completed the check-in and refused to help, even though the mistake was entirely on the resort's end. As a result, her mother had to drive more than two hours through rush-hour traffic just to get there and check her in. I asked for a manager to call me, but no one ever did. A week later, I called again because I was still upset and was told Rami would return my call. It's now been another week, and I'm still waiting. The entire experience was frustrating, disorganized, and showed a complete lack of accountability. A simple mistake by the front desk caused a major inconvenience for my family, and management's failure to follow up only made matters worse. This is not the level of service I expect from a four-star resort or even a 2 star resort for that matter.

Quality in all regards has declined dramatically. Not sure who is in charge these days but yikes.

We thoroughly enjoyed our one night stay at this centrally located property.,The beach was only a two minute walk away.,

Fantastic resort. Have stayed there for years. The staff and premises are top notch! They take very good care of you!!

Never again

The property was very clean and quiet. The pool area is beautiful and many food choices on site

Lovely property. Staff is top notch. Rooms need a bit updating. Rooms a bit dated

Excellent staff and amenities

Great place for a girls day!

Was given a different room than what I booked…no service at restaurant after waiting 10 minutes to be seated but room service and concierge was very helpful and accommodating when requested. Expected more given the reputation….

Staff was friendly, room was clean, the bed wasn’t as soft as we like but otherwise it was very upscale and nice

Great accomodation

Staff was great and helpful. Restaurant was great

Great