Balboa Bay Resort

👍👍👍👍👍

Superb

One of the best getaways for me and my wife. We’re definitely returning with the kids next time. Good family environment, A+O restaurant was amazing, and great views of the bay and beach.

Property was gorgeous and clean. Our room was very spacious and we greatly enjoyed our stay!

Superb

The access card wasn’t working for the pool area or the parking.

Was totally fooled that there was a membership club and amenities for club members but not guests. Lobby under renovation. No beach.

room smaller than pictures, bed not comfortable, parking not smooth, expensive

Exceptional

location room smaller than pictures, bed not comfortable, parking not smooth, expensive

Was not able to check in on time, and we were then required to take a room on the member’s side above the pool which was very noisy. Not as great of an experience as the time before. Food is always great however.

In general, the resort was outdated and needs refreshment. For us, we had many maintenance issues, starting day one. The air conditioning did not work in our room and it was 85° when we walked in upon arrival. We babysat a technician for hours, and he had to come back three separate times that day and evening to finally fix the problem. That same evening we wanted to use the in room safe, but it did not work correctly and again we had to wait for a technician to come to our room and figure it out, which conflicted with our dinner plans. When we were finally able to leave the room, we used the complementary shuttle service offered by the resort. The problem was getting a return ride using the shuttle service. We had to wait at least 30 minutes outside the restaurant because no one answered the phone to shuttle us back to the resort. Very poor customer service. All of this happened on the first night we were there. and then there was the problem with self parking, which prevented us from leaving the parking lot because the resort system did not work. We had to do that every day when we wanted to leave the lot, which was really a pain and inconvenience to everyone. On July 22, our third night at the resort, we noticed our toilet leaking. We told the front desk that we were leaving for the day and would be back in the evening so would a maintenance person kindly fix the toilet issue. When we came back later that night the toilet was still leaking on the floor. It was not pleasant

Staff facility They skipped to clean our room for one day

Love this place so much! Incredible staff, gorgeous property and beautiful amenities.

The second night we went to the hotel restaurant after a day of fun and had a drink at the bar. We gave our name to the hostess and she said she would call us in 20 minutes for dinner. After about 30 minutes she comes over to us at the bar and told us it will now be an additional 40 min before she could seat us. We were very much under the impression someone more important must have come in and she seated them instead. Never went back to eat there after that.

Everyone greets you with a smile; rooms are comfortable and clean, view is spectacular! Can't wait to go again😊

The room was clean and we had a great view of the bay. If you're not a member you cannot swim in their waterfront pool so be aware. The guest pool is nice but the service staff are not prompt on getting and taking orders. However, the young man who checked us into the pool was 5 star. Give that man a raise! Spa was overpriced for what you get. $220 for 50 min massage seems absurd. Spa is slow to respond by email so be sure to call. The mattress in our hotel room slid all over the place (it was literally sitting on a plastic base) and there was no microwave to heat up our coffee or room service. The room also got too warm one evening even with thermostat set to 67. One of the employees told us we'd see fireworks from our room for the 4th of July. We saw ZERO yet they were all going off around us. 😂 It's a lovely resort but we will likely try a different one when we return next time. We had a far better hotel experience the first part of our trip in San Diego at Pacific Terrace right on the beach with a waterfront pool and amazing poolside cafe and paid half the price.

Great hotel w/hospitable staff. The property is currently being renovated so there’s a little bit of noise but it’ll be excellent once complete. If you can, book a room overlooking the bay & all the boats/yachts. Great experience, will definitely be back.

Gorgeous hotel. I highly recommended it.

Spacious rooms with wonderful views of the room. Close to valet parking. I loved everything about the property.