Waves Hotel NYE Beach - Newport OR

The rooms were massive and had everything we needed! Perfect area

The staff was great, out of their way helpful! The room served its' purpose for a one night stay on a road trip. I would not recommend it to others though. The property is very, very worn down. I'm sure it has seen better days.

When we went to breakfast and grabbed a couple cheese sticks and juices from the mini fridge, which wasn't on/working, the cheese and juices were warm. We decided to go and get breakfast somewhere else.

Sauna was hot, pool had towels, room was equipped and decently clean.

Very good

Pleasant

This is a no frills property and that's exactly what we thought we were getting. The only thing that we wanted that we didn't have was extra pillows. Also there were no towels in the beach area when my family went but there was a very large family with many children that had been there ahead of us and we think that that may be why there were none. The continental breakfast was fine

Unfortunate experience. Hotel is outdated and in poor condition. Toilet overflowed and no one on-site at 9:50pm. Did not answer call.

Location and view

Location was nice. Had a pool and hot tub. Room was not clean. Sand left under mattress between box spring. Ants in bathroom. One bed the springs were damaged and distorted the mattress.

Superb

When I’m in Newport, I love staying at the Waves Hotel—my cat is welcome here and that’s number 1 to me!! Plus the view is amazing with friendly staff and very comfy beds! (Nothing!)

Amazing views and friendly staff. However, toilet clogged with the first flush and there were ants on our table.

Location The building is bad, need maintenance, the rooms are shabby. Disgusting filth behind the bed, a sucker stuck to the wall. The place is in huge need over all around freshening up, paint deep cleaning. Replace rusty shower bar

They need a better maintenance program, paint, cobwebs etc… but the employees are great.

I would not pay extra for an ocean view room as there is a building outdoors that pretty much obscures your view of the ocean. The ad is very misleading. The hotel is a basic bare bones hotel--great for an overnight stay.

When I checked in, the gal at the desk was complaining about her co-workers to me about not organizing paperwork/computer the way she likes it. Very grumpy. (My husband observed her confront children in a nasty way in the breakfast room) When I asked for a room with a partial view, like we paid for. She instantly reacted negatively, saying that’s the last room and several times threatened to cancel my reservation. Very very unprofessional. The hot tub jets didn’t work nor did the sauna. They overcharge for the quality of the service and maintenance of the hotel.

In our room, there were 2 electrical outlets barely connected to the wall, exposing wires, and one of the outlets sparked when plugging in. It was a fairly nice location. But not at the price we paid.

Overall it was good.

I booked a 4-night stay here through Expedia and it was an absolute nightmare from start to finish.On our first night, we discovered ants everywhere in our room. When I notified the office, in the morning, I was told they had no other rooms available. At 9:20 AM, I told them we wanted to cancel the remaining 3 nights. The receptionist claimed they would spray and clean the room instead. When we returned, they had sprayed chemicals everywhere but left it completely wet. They did not wipe down any surfaces—the counters, table, dresser, end tables, TV stand, and floor were all covered in wet chemical spray.To make matters worse, they told us that if we wanted to leave for another hotel, we just needed to find a place and let them know before 4:00 PM. We found a new place and went to the office at 1:30 PM to check out, only for the same receptionist to completely change her story. She told us we suddenly couldn't cancel until 9:00 AM the next morning. They basically forced us to stay in a chemical-soaked, ant-infested room or lose all of our money. Even after they sprayed, we still saw ants.The next morning at 8:45 AM, we went to check out. They charged us a ridiculous $565 for just 2 days and only refunded $300 of the total $865. This place has awful customer service, deceptive management, and a severe pest problem. Do yourself a favor and stay anywhere else in Newport.