Days Inn by Wyndham Fallsview

Good

Comfortable and clean.

Location Shampoo was empty 1st shower glad I brought my own just incase we had a 5 night stay and they didn't even fill it. Only complaint

Exceptional

Passable

We arrived for check-in and were informed that our room was unavailable due to a water leak. Although it was an unexpected situation, the hotel handled it very well and arranged for us to stay at a Hilton hotel instead. We really appreciated how quickly and professionally they took care of everything. The alternative hotel was excellent, and the whole process was smooth and stress-free. Great customer service and highly appreciated!

Pleasant

Superb

Exceptional

cleaness of home

Bad

Property Location is great compared with room rates Change bit more and include the Breakfast

The location was good. There was another two days inn in the area, it would have been nice to have the option to choose. The breakfast coupons were a real bonus The room was not clean.

Passable

Nothing. We left and booked elsewhere Deal with the mould on site

N/A From the moment we arrived, our experience was incredibly disappointing. The Guest Services Manager at the front desk was unkind, unprofessional, and completely unaccommodating. It felt as though our arrival was an inconvenience rather than being welcomed as paying guests. Prior to our arrival, we had requested two rooms with two queen beds in each, located close to one another and on the top floor. We fully understand that special requests cannot always be guaranteed, but none of our requests were accommodated, and there was no effort made to explain the situation or offer any alternatives. The lack of customer service at check-in immediately set the tone for the rest of our experience. The property itself appeared to have a significant mold issue. The smell throughout the lobby, hallways, and rooms was overwhelming and difficult to ignore. Within minutes of entering the building, the odor was noticeable and became even stronger in our room. It did not feel like a clean or healthy environment. Before we decided to leave and book another hotel, my daughter went to use the pool. The pool area was visibly unclean, and to make matters worse, there was a guest smoking in the pool. The fact that this was allowed to happen speaks volumes about the overall atmosphere of the property and the lack of oversight from management. The room itself was unacceptable. The floors were sticky, there appeared to be blood on the walls, mold was visible on the bathroom mirrors, and the bedding looked dirty and poorly maintained. It was obvious that the room had not been cleaned. We immediately felt uncomfortable and did not feel confident that the room was sanitary. We stayed for less than an hour before deciding there was no way we could spend the night there. Thankfully, we were able to cancel and book accommodations elsewhere. Leaving was by far the best part of our experience. This was honestly one of the worst experiences I have ever had.

Everything perfect The room and respectful

clean, free coffee 24 hours and distance to falls, also Available parking value for the price, amenities in bathroom. Front desk staff are not Fridley...Also very weird large $$$ unexplained holds on your card (next to the security deposits) that takes a while to clear after a phone call to the desk .....Free wifi was not too fast and drops off a lot

Do NOT reccomend this hotel. Very bad cleanliness. The only good thing is the location THAT is IT. Everything was horrible. This hotel is expensive compared to other options and it has no good value. The rooms were not clean. It is not hygenic and definetly disgusting. I do not know who is the manager there, but they should definetly check their cleaning standards. Sticky surfaces, rusty, dusty, hairs all around... We left with full Disgust of this place.

Location. The staff really helped us out with our luggage when we arrived. The room looked clean but under the bed was not vaccumed or moped.