Hyatt Place Bloomington/Normal

Service desk for check in was not friendly. When I entered my room to use the bathroom, the toilet was not working. Hand towel had been used and there was toilet paper in the toilet. Hand soap was also used. Went back to service desk to get a different room, attendant did not say sorry or do an upgrade. When we discussed parking, he had not given me the full information on how I would pay for the garage, etc. I picked this hotel because it was highly rated, but that was not my experience.

From check-in to check-out our stay was fantastic!

Location was key

Perfect location. Great, safe parking garage across the street that is included in your stay. Friendly staff and walking distance to local shopping and food

Nice clean property centrally located near dining

We had a great stay. Staff was very friendly and helpful. Rooms and hotel were clean. Breakfast was good, lots of variety. Amenities were good, minus the pool ( it was closed due to maintenance/renovation).

Conveniently close to everything

Overall, great hotel: clean rooms and common areas, comfy beds, good water pressure and temperature, effective darkening blinds, plenty of room space, and adequate breakfast offerings. The location is near ISU campus and nice shops and restaurants at easy walking distance. Parking is inconvenient being in a ramp across the street. Not too far away, but be aware of this in poor weather. Positives out weigh any negatives, I would stay here again.

Everyone and everything was great Customer service at the desk was excellent and very nice

It was clean. It’s expensive.

Great location, super close to ISU. Staff was so friendly and helpful, clean and comfortable room. Loved the 2nd floor patio. Very relaxing space to decompress after a day of travel

My stay at the Hyatt in Bloomington/normal was great experience, the rooms were very clean, the staff was very helpful, they were very friendly and I would stay there again when I go see my baby again.

Great

Clean up to date room. Staff was very friendly. Great breakfast buffet. There was a freak rain storm that knocked out power. We had to climb 5 stories of stairs to get to your room. I have a bad knee so the climb was painful.

Staff was friendly and hotel was really nice

Easy one night stay with parking included right across the street. Easy check in and quiet at night. Friendly staff.

The front desk staff working 6/11 in the evening really listened to my concern about checking my daughter in. He called the manager explained a unique situation and then the manager helped with the concern. I cannot be more thankful that my daughter was safe that night (severe weather in the area). I appreciate the kindness and going the extra mile.

Close to campus activities The carpet in the room was gross. Huge stains all over. Small detail but bags not in trash cans. Just was not the normal Hyatt experience. Staff was very friendly and helpful. However, wearing an earbud while checking people in seemed unprofessional.

Parking is difficult

Everything The pool was being worked on