Hyatt Place Bloomington/Normal

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The room was clean, neat, and well maintained. Complimentary parking was definitely a plus, and the customer service was top tier. The only downside was that the water pressure in the shower was pretty weak and could use some improvement. Overall, I had a good experience and would stay again.

The pool are is being remodeled. It does not look like it will be finished any time soon. The rest of the hotel is very nice and the breakfast is great. Parking in the garage across the street is included as part of your stay, which is a nice perk to staying at this hotel.

Very nice hotel. Staff is very helpful and friendly. We always enjoy our stay there.

Only downside was the tvs are not smart TVs. We had to take a quick trip and purchase a roku to he able to watch the football game. If we ever find ourselves staying in the area again, we will definitely be looking here for availability first! I feel bad I didn't catch their name correctly, but Rhin(???) at check in was so friendly!

Very good

Exceptional

Room was clean and staff were friendly!

Very nice stay

Pleasant

The hotel itself was beautiful great environment, beautiful atmosphere. Very kind staff breakfast was good. The only problem is I booked this specifically because my daughter wanted to go swimming on vacation and we made a trip to target to buy swimming clothes whenever we ask where the pool was located they said the pool was out of service. It was not in working conditions. Therefore I spent an unnecessary $70 and didn’t get to enjoy the pool besides that it’s a beautiful hotel and the staff is great.

Exceptional

The people were so nice!!

We checked in September 9/10/2026. The person working the front desk was fabulous. Cannot speak enough high praises for the level of service given above and beyond!!!! the room was clean however, when we checked in, we were told there would be a bar and restaurant open for patrons. Neither were open, which goes into the front desk a person going above and beyond this person worth the bar and also prepared us a meal at the restaurant because the person who was supposed to work or people called in sick. Kudos to this person above and beyond. So here we are the next morning going to catch a train on Amtrak across the street which is why we stayed here. Starbucks was completely closed, which was supposed to open at 6 AM and we were supposed to have a free breakfast and the restaurant was not open which was supposed to be open prior to us going I believe at 6:30. I feel we were duped a little bit with the amenities I promised and paid for and would like a refund.

Simply fantastic. From the check in to the hospitality, explanation for parking and proximity to my conference, everything was stellar.

shampoo and conditioner were amazing :)

Beautiful hotel. Room was spacious and the staff was very friendly.

Beautiful hotel, great location, amazing breakfast!

Breakfast was not very good. No eggs in the buffet and the mixed fruit did not taste good. There was bread and bagels but there was no toaster to toast them. The French toast that was out did not looked cooked enough. Would not recommend the break buffet.

Check in. A bad storm came through and they had no power for the duration of stay. And told me I would receive a refund. Yet. Here I am fighting to get my money back after I was told I would be refunded. No communication after I was lied to. Now I’m fighting to get my refund for the night I did not stay there because of the storm.