Embassy Suites by Hilton Charleston Airport Convention Ctr

Very busy time for this hotel. They were very friendly and professional even with how busy things were. Room was clean and the breakfast was good.

Rooms were real clean! Staff were very helpful and polite. Breakfast was fresh .

The bartender was very nice and the breakfast was good as well

The hotel was nice. Close to the outlets and restaurants. The room was super spacious for me and my family. We were able to check in early, which was great after driving for a few hours with little kids. The front staff, bar tender and housekeeper were all so nice! We enjoyed our stay and will definitely book here again!

Fantastic stay! Would stay again.

Nice hotel with caring staff. The only feedback I would give for improving is that the rule for only 2 keys per room needs to be adjusted when more than 2 people are staying in a room. My family stayed here for a dance competition and not having their own keys meant we had to be in the room since they were going back and forth.

Proximity to event and location of amenities Busy intersection

Great location and good breakfast

I love the big rooms. It was very clean. Everything was easy to get to and I really enjoyed the breakfast that were available. I would recommend this to anyone.

We enjoyed a comfortable, clean and upgraded visit to the Embassy, the service was friendly and the hotel grounds and interior were well maintained!

having traveled from a distance; my expectations were quickly diminished, the reserved room seemed to have been items "thrown together haphazardly to equip the room. 1 bed mattress was on the floor, another bed was in dire need of a mattress, Not sufficient bedding and on and on. Had to have a room change to comply with my rsv, I was surprised of this poor mgt. , as I have stayed at and been pleased in the past.

Excellent place to stay.

The staff was great, breakfast was delicious. Highly recommended.

We arrived at 3:30 for check-in and were advised they were very busy from prior day and no rooms were available and they would call us when our room was ready. It was after 6:00PM and I approached check-in desk to ask if we were being walked or did they have room for us.....Only then did they produce a room key. There was no call back or follow up. Unfortunately there was also large teen group from a dance competition staying in the hotel so there were many noise issues late night into the early morning with teens running and screaming up and down the halls, banging on walls ........Not a great experience for the premium price we paid for Saturday night stay. Staff seemed overall numb to any complaints and just deferred any issue as being out of there control.

Breakfast service was good. Everyone appreciates hot breakfast options like fresh made omelets. We also enjoyed the complimentary snack and beverage hour The front desk supervisor Ms. Wanda was completely unhelpful. The hotel had already given out the specific room type that we requested and paid for but instead of admitting that she blamed it on our booking agent. Ms. Wanda just basically said it wasn't their fault and did not offer any comp or assistance with correspondence to our booking agent after multiple polite requests. She wouldn't even listen to our concern/issue, she just kept trying to overtalk us and then say she doesn't understand our problem. Finally on the third day we were able to speak with Mrs. Arie who was completely professional and courteous and offered to send an email and apologized for the hotel not being able to provide the originally reserved rooms. She didn't try to make up any excuses for the lack of accommodations; she just simply wanted to help get the matter resolved. Later on, I encountered other guest at breakfast that also had a similar issue and were receiving the same reimbursement. We were so frustrated from the initial back and forth runaround with Ms. Wanda that I didn't even get to submit a complaint for our toilet that wouldn't flush or the random emergency alarm that went off at 2am causing every guest to evacuate their room just to find out it was a false alarm. Yes, you read that correctly. Middle of the night, we're gathering out kids to go down stairwells to evacuate the building and then I walk back inside to the front desk staff that was calming checking in new guests. They said they accidently hit the alarm but there was no announcement being made while elderly folk and children were sitting outside awaiting further instructions. I'm currently still following up a week later to make sure reimbursement is issued.

Pretty nice place Barbara is great. Food is not good at the restaurant.

We had a great stay. The location was perfect for what we needed. Room was very well maintained and the staff were friendly.

The breakfast in the morning was also really good.

Rooms were clean and smelled fresh.

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