Fairfield Inn & Suites Charleston North/Ashley Phosphate

I chose the hotel becuase of the swimming pool - closed, not available. Terrible coffee (as usual in Mariott hotels in the USA as they serve coffee in containers, not the bean to cup fresh coffee machines).

Everything about this hotel was wonderful. The staff became more like family. I will definitely come back.

The beds were comfy, the room was large and very clean. Erica, Kelly , "Q" and the entire staff had us feeling like family. We will be back again

Our first room smelled of weed but once we went to the front desk the staff was very apologetic and moved us to a new room! It was much better and we were able to enjoy our stay!!

Who allows dogs in pools ? Very disappointing.

Very good breakfast. Everything was fresh and kept full. This location has very easy access

Clean room and excellent service on front door

Good

Hotel was very clean. Room was spacious and clean. Bed was comfortable.

Clean hotel. Nice and helpful staff. Breakfast was nice.

Breakfast was absolutely amazing, best hotel breakfast I have ever had. Room was clean, spacious, and perfect for a family

Rooms updating looked incimplete

The hotel itself was comfortable and clean. Everyone I encountered was very nice and helpful. The location is a little rough but nothing the hotel can do about that.

The girls at the front desk were super nice and helpful!

The property is well kept. Staff worked around the clock cleaning common areas and were some of the most friendly one could encounter in a hotel. The room was spotless. Breakfast was a mixture of hot items and continental.The breakfast attendants and house lady in charge of the common areas were diligent and more than hospitable to guests and were concerned about guest satisfaction.Southern hospitality and a high quality team work effort was also displayed at the front desk by Shakwana and Lashawn and Mrs. Sylvia (housekeeper on 3rd floor).Trusted people like them make me want to book there exclusively.

When we checked in and went to our room got settled in turned on the TV it had dots on the screen ,no bath tub stopper, the pool was cloudy and then turned green . The manager was helpful got a bathtub stopper .Maintenance came and looked at our TV. House keeping did a half job cleaning our room did not vacuum. Couldn't swim because of the pool being dirty On the flip side the hotel manager was able to refund $ because of the issues we had . Would we stay there again probably bc of the area it was in safe place to stay with family or by your self.

The location was great and about 8 minutes from where I needed to travel each day. Shaquana and LaShawm were absolutely amazing. They both deserve a raise. They were very accommodating and compassionate. I started off in room 420. My sister was also on the 4th floor and she moved for the same reason she ended up in 222. As soon as I walked in the room it smelled musty, wet, and stale. It was horrible. I was able to move to another room the next morning which was room 218. Unfortunately, the smell was the same but not as intense. I went and purchased a candle, some bleach, and disinfectant spray. It was the only way I was able to sleep. I had to spray just to be able to sleep even through that it still smelled.

Room/hotel was clean and included everything needed. Front desk staff was very friendly and got us checked into our room early. The pool looked a little green so we did not swim. Staff at breakfast in the morning was rude.

The staff members were pleasant & very friendly! The breakfast was great! The pool was closed during our stay. I booked this hotel specifically for the outside pool for my kids to enjoy! Looked like they had some cleaners there for the pool tho. The location is nice as far as stores & restaurants close by, but some strange people near by all hours. Our room didn’t get serviced daily. (Clean towels & trash taken/ cleaned in general) We had to ask for said services when needed. The WiFi was slow.

I didn’t like that I had to pay an extra 20 dollars for snacks when I did use them. I still have not received the the refund.