Residence Inn Charleston North/Ashley Phosphate

This is basically a shelter for people in displacement. I found roaches on my first day, our room door key mechanism stop working day before checking out, had to wait in lobby 2.5hrs with a special need child, housekeeping are nasty, regret staying here, never again! I won’t be back do not stay here!

The staff were not helpful when it came to room cleaning. They had no idea what was going on most of the time.

It was a bit difficult accessing the WiFi. We were told it would automatically connect when we arrived to our room but tar didn’t happen.

The room had a unpleasant smell 👃 the room keys didn’t work we had to keep having the front desk lady who had her baby at work with her go back a forth to our room to open it with her master key. It was a big puddle of water on the stairs in the carpet my partner almost fell down the stairs. Asked for a late checkout because of the inconvenience and they didn’t honor that. It was a horrible experience.

Polite, helpful staff.

However, we were never visited by housekeeping. To be fair, it was most likely my own fault, as I like to sleep late, but not once did we get fresh towels or bedding.

The room was clean and breakfast was pretty good.

Room service is only certain days for certain floors so make sure you ask when it is. During my week stay I had one day of service. When I asked front desk staff to send them, they ignored me.

The best service 10/10

Breakfast is good.

Everything was clean and well maintained, pool was nice, breakfast good

This property has a “tired” feel to it. Furniture is scratched and scuffed, carpets are stained. Needs a remodel. The lady at the front desk who checked us in Was fantastic! So friendly and definitely an asset to this property.

The rooms were clean,the food was great, social hour was nice and the staff was kind

The room and property was very clean and maintained. The guest were even polite.The pool was open and social hours was also offered.

Front desk was very friendly, and the rooms are super clean and nice!

I was only there one night, but was pleased with the size of the room, the full kitchen in the room, and a comfortable bed.

The staff was very helpful. The breakfast was good. The kitchen was quite dirty and the floor was sticky.

The lady on the staff the night I booked my room was very friendly and helpful. I will continue to book this hotel in the future,

Was an unexpected touch