Hilton Chicago/Oak Brook Suites

I stay here whenever I attend the Living Word Christian Center Conferences. It is the best of best hotels. LWCC also uses this hotel as a hotel for the conferences.

The rooms are dated. The TV in the living area was not working well. This place was not up to the Hilton standards that are accustomed to at other Hiltons.

The location was fine and the parking spot was good. Beds were comfortable. During the check in we asked for a late check out which was confirmed by the receptionist named Kristina, priced $50, check out day, housekeeping entered our room 3 times stating that we need to leave by 11AM. After going to the reception we've been told by another rude receptionist that we had not asked for a late check out and that we had to leave. After we explained that Kristina approved this, manager got called and stated that we are not "eligible" for the late check out, even though we clearly stated that we need the room because we had to work in silence. After a brief argument we got the offer to pay $75 and stay not more than 4PM (instead of 5.30PM as confirmed with Kristina) This is something that a place like Hilton should never allow especially for the price and amenities they offer.

Exceptional

Good, comfortable stay. Staff works hard to be a step above. Only flaw is the facility is showing its age.

My Stay is always great

Room temperature was horrible, staff was nice but delayed on requests, bathroom was kind of dirty and pillows were terrible

Location Room temperature was horrible, staff was nice but delayed on requests, bathroom was kind of dirty and pillows were terrible

Pool Nun

The front desk staff were kind. Obviously given a room that was not actually flipped. A/C struggled to work initially. Used toilet tissue wrapper behind the bathroom door. A roll of more than half of the tissue used left for us. Crumbs in a chair. No washcloths or towels.

Clean room

Overall the hotel was great. On the first day there was air conditioner issue, and it was difficult to fall asleep due to the heat, they said it will take few minutes to fix but unfortunately it took longer than expected.

Affordable and super nice suite with a lot of space Breakfast buffet is not included

Was not too happy that the hot tub was not available the entire 4 night.

The room was clean. Beds were made. Staff was friendly. Our comforter was ripped and we woke up with feathers all over the bed. My husband ended up swallowing some and ended up coughing non stop. Our living room TV was out dated. There were white dots everytime we turned it on. It was hard to watch TV. Breakfast was not included. Hot tub was under construction. The beds were a little to hard.

Exceptional

Exceptional

Desde mi entrada el personal fue antipático y al entrar a la habitación encontré cosas de los guespedes anteriores.. la iluminación del la habitación muy oscura el baño de la regadera el piso sucio y con moho la colcha para el sofá cama estaba de un mal olor una textura tiesa. No Recomiendo.

Our room still wasn’t ready 30 minutes after check-in, and the front desk had to call housekeeping to get it prepared. Once we received the room, only one of our two keycards worked. We also found dirty washcloths on the floor just inside the entryway.

Large room great staff.