Hilton Garden Inn Chicago / Oak Brook

Off the beaten path to find, even with GPS, but once located, the place is nice. Breakfast was a little pricey for what they served but done well. I'd stay there again if I can book through one of the travel sites.

It was nice

Ok stay. The ac was loud and kinda rattled.

I was pleased with my stay.

Room was great No way to regulate AC

Exceptional

The rooms were nice and the HOUSEKEEPING staff were amazing. The front desk was just rude from checking in to checking out. I was there 3 days and I'm a coffee drinker. Surprisingly you didn't offer free coffee however just going downstairs to retrieve the items from the clerk was like pulling candy from a rude child. I was lucky if I got a cream and sugar each trip. What's worse at one point I was heading out and had to stop for supplies asked to use the machine sure after I charge you I have everything I need but can't use the machine without paying insane. Then one night I had a accident and slammed face first into the rotating glass doors really hard busting my glasses on my face. Another guest came over to check me out because of my face and how hard I hit. The front desk seen the accident and as I came by just looked and said have a great night. Which wasn't surprising because she had been rude since check in.

Exceptional

The rooms were clean, however upon arrival there was a slight discomfort, payment was not received from booking.com. The room was paid for 2 days prior to arrival time and confirmed, there was doubt I paid. There were unwanted furniture in front

clean & accessible

na

Clean and nice staff The other guess allowing their kids to run up and down the hallways. They also were slamming the room doors shut hard making very loud noises.

Black mold. Many complaints about this. Management is abusive and blames guests for non-timely refurbishment of its property.

Black mold causing guest illness. Hotel laughed about it which was recorded. Photos obtained as proof.

Black mold. Online reviews reflect mold here for at least 10 years. Management is abusive to guests, especially disabled seniors. Had to get the health department involved. Have photos of black mold and recordings. Staff laughed at me regarding their mold problems.

Disappointing

Pleasant

Black mold problem. Property smells of black mold and it is visible in the property.

Good

I couldn’t understand paying for breakfast. Continental $14 and 17 for cooked. I had paid to stay and once upon a time that was enough.