Hampton Inn & Suites Ocean City West

Only a few minutes away from the beach The breakfast was okay

X

The hotel itself is just okay. We used to really like Hampton Inn, and we actually stayed at this specific location three years ago. However, this time the experience was not as good as we expected. Housekeeping wasn’t done properly. It was provided every other day, and since we stayed for 8 nights, there were supposed to be 3 housekeeping visits. The housekeeping included making the beds, refilling amenities, replacing towels, and emptying the trash. The housekeeper completely missed making our beds twice. There was also one time when only one of the two beds was made. I didn’t understand why. We also didn’t get the shower gel refilled, and there was no shower mat provided for the last housekeeping. The air conditioning in the hallways, except on the first floor, was broken for almost our entire stay. It felt like walking into a hot sauna every time we left our room. The pool was not clean. The one time we went swimming, we saw spit in the pool. It was disgusting, and we never used it again. I did appreciate the 24-hour hot beverages. However, they were not always refilled promptly. There were several times when the coffee pots were taken away and not replaced right away. Overall, the location is great, but the hotel did not provide the level of service and cleanliness we expected from Hampton Inn.

The breakfast was good and well staffed

Out look and placement nice.

Clean

Front desk was helpful with any questions you had, the room was clean, just a bit mold on the shower ceiling, but nothing crazy, breakfast was fresh AC was great, I went on a weekend where the Marlin event was happening so traffic was horrendous. But definitely staying again

Y

Room 220 had an unpleasant odor when the room temperature was turned up. There were many ants crawling on and around the trash can under the desk. We killed a moth flying around the window (no big deal) and a flea on the desk( big unpleasant deal). Otherwise the room appeared to be clean.

Housekeeping was deficient. Over a 4 night stay, Housekeeping made one visit, just one. And did not completely clean the room.

Close to everything West O. Dog friendly too!

We had an issues with a clogged toilet late night and the situation was remedied immediately.

Clean and big room and very helpful staff

Superb

Cleanliness Nothing

Helpful staff

My room was full of ants No ants had to put suitcase in the car because of ants

Very nice, clean, buffet breakfast was decent, would book again

.

I would like to commend the breakfast staff. They were very welcoming, and they made sure that the breakfast area was clean at all times. When I checked in that evening that staff was very welcoming. After that, I’m not sure what happened. My room wasn’t clean the whole time I was there. I went down and asked about my room being clean and they said my name wasn’t on the list. I was extremely disappointed with that. I paid 300 and like 60 something dollars a night and you guys did not clean my room one time. I ran out of toilet paper and had to use a tissue in the bathroom. I asked for extra blanket and the person at the front desk gave me a mattress, protectors and bed spread instead of the blankets that I requested it. This has been the most awful experience. If I’ve cleanliness of the room, the hotel was very clean, but the fact that they didn’t wanna clean my room and we had a pet that made it more difficult for us even and we had to pay extra for the pet and y’all still didn’t clean our room, awful, awful awful awful. Someone can actually call me back about this one. I should receive a day free 301-642-6743.