Courtyard by Marriott East Lansing Okemos

Cleanliness, Friendly staff and I love being able to stream on a smart TV NA

Everything was in order

Clean and well maintained. Very comfortable stay.

The lighting was great in the room. The desk space for working also great. I like having a coffee maker in the room. Clean quiet and comfortable with alot of dining options within walking distance. The streaming on the tv was slow most of the time. The Bistro is nice in a pinch, but the food is less than optimal and expensive. But I will say, the young lady that worked at the Bistro in the morning was outstanding. Very, very pleasant and accommodating.

Very kind employees and clean property

Beautiful and clean. Nice pool. Nice restaurant. Staff was amazing. The extra, sneaky charges…. Parking $40 plus tipping valets. An extra $100 resort charge. $300 pending on card for incidentals that I was told would go back to me. No room service. Annoying to run out of coffee and have to go get it yourself, in pajamas, at 7:00 am. Same thing for toilet paper. Just for this reason, we may not be back.

OK no pool, no breakfast, starting to show age.

Cleanliness and streaming TV options

The people at the front desk were amazing. They were helpful and kind.

Exceptional

Nice place to stay, safe and secure ,clean and nice staff

Nice choice to stay in Lansing south of town in a nice area.

Convenient location. Plenty of parking

The rooms were comfortable, the fitness center was larger and more well equipped than most in hotels of this class. Would have liked to have complimentary coffee and breakfast in the lobby, which this hotels does not offer, but there is a Statbucks very close by.

Great stay ! Staff was great !

We had to cancel our stay. After making reservations that showed a pool on line, we were told there was no pool at check in. Our money was kept after we were told it would be refunded. We made our reservation the day before our stay and was told they could not refund because we did not give a two day notice. We were unable to get them to understand that we had just made the reservation the day before. Then we were told, sorry, we cannot help you. Okemos is where we had lived for 35 years. I was so disappointed to be treated this way by a local business. We brought our granddaughter there for a special night of pool time, and memories with us and it only got worse after our money was kept. The advertisement showed a pool. The man and woman attending the counter even commented, yes, it shows a pool but we do not have one. We left hoping we could find another room on no notice as our granddaughter was standing there listening to this disappointing conversation. We have nothing good to share or share in the community we are very involved with. Clarity in advertisement and honesty in refunding our money.

Not very much. The bathroom has many black glue marks on the floor.

Great stay. Nice hotel but second time in my last two stays there they tell me the bartender/restaurant was closed due to “emergency “ from bartender. This was second time they said the bartender called out for emergency. The main reason I stay there is for the opportunity to not leave and have dinner and a drink. Was disappointed with that again. But, staff was nice and in a good location.

Superb

The room was nice and clean. Comfortable bed and nice large bathroom. Liked the round couch/loveseat in the room. The room was quiet. We were on the 4th floor. The pro to this hotel room was the most important which is a great bed and clean room. The cons for me were a thermostat that if no movement in the room stops. So when sleeping may not stay the temperature you like. There was a coffee maker in the room but no free coffee in the lobby. Overall was a great stay and would stay again.