Staybridge Suites Lansing - Okemos by IHG

Breakfast was good. i love a full kitchen. bathtub too

Clean nice pool and beautiful room

It was a perfect stay …..

The room had dog fur on the couch. The bathtub had rust in it. We requested for a late checkout and were denied. This is not heard of for an hour extension. The breakfast was not manned and the food was over. The guests were kept waiting. Overall this hotel is ok, if you can avoid it would be better.

Room very clean, well set up with workspace and kitchen. Staff friendly and flexible.

Room was great. We had a small kitchenette in ours and it had utensils and pots to use. We didn’t need them but it was nice to have them.

Nothing! This is an amazing value. Their pool was not available, but honestly, it didn’t matter.

Nice room!! Clean but definitely needs more ventilation in the room!! Overall would stay here again.

The room we had secured through Expedia was not available when we got to this hotel. There was a host of issues in this hotel one was the floors were absolutely disgusting. I had to buy a swiffer mop to mop the floors after getting on my hands and knees and using a whole tub of Lysol wipes on the floor in the kitchen. Maintenance came into my room while we were in the room and when asked to leave, he refused to leave. It took three times and dropping an F bomb to get him to leave my room. Then I stepped outside the manager, then came up with the maintenance guy, and they both walked into my room while I was not in my room and my companions were in the room. Then we had a situation where another staff, even after we put the do not disturb sign on the door, walked into our room.. the hotel turned it around on me and tried to make me feel irrational insane uncooperative because I was upset. I had two special-needs travelers with me and they just could not understand why walking in somebody’s room was unacceptable. Unfortunately, we were stuck at this hotel for two weeks there were absolutely nowhere to move to. I will never stay at this hotel. I don’t recommend anybody stay at this hotel if you want clean this hotel is not it carpets are disgusting. The floors are disgusting. Just everything is disgusting.

Bed bugs

Not clean

Just the pool Not clean

Breakfast wasn't served until 730 and the pool was closed.

Power went out. ZERO communication as what was going on. No help from staff. No breakfast, no showers, no sorry. They could have communicated what was going on.

Convenient location

The suite was super clean, really really comfortable, friendly staff, great location, will definitely stay again when visiting the area.

The staff arranged an easy assessable room upon my arrival once they notice my disability.

Breakfast was good!

We have stayed at this Staybridge a few times this year when visiting family. The rooms have been very good each visit with the exception of the shower. Every time, the shower appears to have not been cleaned. There was excessive amounts of long black hair one time, actual blood another time, and either soap or shampoo build up every time. We like the location and the amenities of the hotel but cannot understand why they do not clean their showers better (or at all).

The room was perfect, staff was friendly and helpful, and the breakfast was great!! The only reason I rated the amenities so low was because of the pool. The pool was disgusting. I have never seen a hotel pool in that state. There was something large and furry floating in a filter that kind of looked like a dead mouse? I’m not sure that’s what it was but it was awful looking and as I swam closer to inspect it, an oily sludge came from that filter. The front desk was quick to call maintenance but I was still sad I couldn’t swim. That’s not anybody’s fault though , at least i dont think it is.