Renaissance Waterford Oklahoma City Hotel

Great location for a once high end hotel. Unfortunately, things have gone downhill. AC didn't work that well, windows were dirty, mold.in the shower. The pool (nice pool!) had a lot of non-hotel guests coming and going. Overall the place seemed like it was slow so they've cut staff.

The need for non-feather bedding was not followed through with. Had to reach out multiple times before finally securing it very late one night. No apologies or follow-up by staff regarding the issue. Several times the front desk was unmanned when we went by. Minimal parking, had to park on the street frequently.

Everything very luxurious

This property is very nice, classy, clean, and easy to park at. We found the staff to be very kind and professional. We appreciate that they were always available and accommodating to our needs. It’s in a nice area of town so conveniently located to shopping and dining. We’ll definitely be back!

Pretty good

Great experience. Loved the lobby decor and check in was quick and easy. Bar closed at 10pm which worked perfectly for our late check in. Hotel is older but still beautiful and classy. Woukd stay again.

The staff were very nice though!

The staff was amazing, Especially Heather at the breakfast bar, we came down a little late one morning and the coffee was almost gone and what was left was cold so she made my wife and I a fresh pot and served it to us! Bravo! The food at the breakfast bar is MEH…should get better quality food! The only other negative I could really say is the Hotel rooms need to be freshened up and updated, they feel tired and old!

Location Room was not ready at arrival and we were not notified when it was ready houres after when check in was supposed to be

Great location, always clean, friendly staff!

This hotel has a nice group of staff in all areas. The hotel rooms are somewhat updated but bathrooms definitely need to be thoroughly cleaned and spills on walls wiped off. Bed was fine - pillows ok. Needs to be refreshed and understand that may be in the process.

This hotel is always accommodating. We arrived at check in early and they were able to make

The room was spacious and clean. The staff were very friendly and helpful. Thank you!

Amazing hotel, very nice and well area. We will definitely be back

Clean and safe. Very quiet and peaceful stay..

The hotel is always clean when I stay there. The only issue is that the parking is sometimes is a challenge when they have events there. The buffet breakfast was good but it was a challenge to find seating.

I was surprised at the service and the condition of the hotel. It was ok, nothing special. When we checked in the counter person was informative enough but was almost impossible to reach again. (Please get the counter more help.) Our room, #202 needs more light and the AC wasn't working properly. We did try to have breakfast one time at the property and followed the instructions to seat ourselves. We chose the cleanest used table we could find and waited for over 10 minutes and were never served. And not at fault of the hotel a water main busted. It was fixed the same day but the staff didn't think to check the hot water heaters. That evening when I went to get a shower, there was no hot water. I tried to call the front desk to notify them 5 different times before just going to bed. No one ever answered. The next morning, same, no hot water. My husband did reach someone that morning and they said they were looking for a plumber to come out on Memorial Day to address the hot water issue. Needless to say, we had a COLD shower and checked out.

Bartender in the evenings was great and breakfast workers were very pleasant and helpful