Springhill Suites Marriott Quail Springs

Hotel was nice. Clean, comfortable bedding. Only one elevator was working. Breakfast was great one day, not so great the next and opens a bit late. Showers can only be turned on from inside which is fine if you don’t mind being sprayed with cold water. Overall the stay was fine, no major issues.

Cleanliness Yes, there was no hot water. It was like warm

The bad - Lighting in room insufficient. The ugly - Fire alarm in hall outside room 509 was buzzing non stop. Daughter said she experienced the same issue when she stayed there a couple months ago. Besides irritating, this is probably a safety issue because my guess is that the alarm is not working properly. No excuse for not being corrected almost immediately. Lighr under cupboards by coffee maker not working. In general, hotel is looking aged and not well maintained. Not a good reflection on Marriott or Springhill Suites.

Place is incredibly dirty - only one elevator working on both days for a 6 floor hotel. Elevator was disgustingly dirty. We were traveling with a basketball team for a tournament in OKC. In onene of the rooms a boy got bites on his leg. Father took a photo of bed bug, complained to front desk and they were moved to another room. I could not sleep in my room after hear that. Terrible hotel experience. However, not surprised as place was very dirty. Asked for extra towels and was told they had none. Coffee was very lousy in morning. We arrived on a Saturday on Memorial Day weekend and was told pool was not yet open. On a good note, front desk people nice. Based on our experience, we would NEVER stay there again.

Good

Room was comfortable, nice layout. The tv was out dated, just a handful of channels on direct tv.

Excellent stay

The location was easy to get to and easy to go to where we needed to be. There were ants in our room, there was no body wash in the shower, there were crumbs under the sofa bed, there was not enough lighting in the kitchen area.

The cook was rude and abrupt at times. Room service was very poor. Room was not service properly.

It was close to our location We had to switch rooms because first one ac wasn’t working. Second room bathroom smelled so bad and the smell would not go away

Room was fine. Like the couch. Great place to read although lighting in the room isn't great.

I walked up to my room to check in and I heard someone in my room and the door was propped open. It also smelled bad in the hallways

Yes it was good

Clean room, staff friendly and its right off the freeway

Building seems to be in need of remodeling felt run down! Took forever for the hot water to reach our room The elevator was not working the morning we left! Had to walk down 4 flights of stairs with our luggage!

The room was ok but small for a king suite. The layout was not efficient or comfortable. It also made the room look even smaller. The bathroom sink area was open to the whole room leaving only the shower and stool closed off in a cramped 5' x 5' room. The towels were pretty good but the Hotel needed to provide more than what was offered. There was considerable noise from the outside all night as the Hotel was near a highway. So little or no noise installation. The street lighting in front of the hotel was very poor and the Hotel had no street entrance signage or lights. This made it difficult to see the entrances off the street at night. The room was clean and the bed was comfortable. The staff were pleasant, accommodating, and professional. I was also pleased with the Hotel WIFI. The breakfast was good and offered a wide selection. Overall pretty good for the price but has room for improvement.

Beds bad

Great

We have always had excellent customer/guest service here, and we love the breakfast! This continues to be a top choice for our family while in OKC.