Four Points by Sheraton Omaha Midtown

matinenance

Great room Booking.com had us pay for one king suite but sent over a completely different booking from what we paid for

Skip this hotel and opt for something in midtown Omaha.

The young girls working the desk were friendly and cheerful. -kept having to get new room key cards because sometimes they didn’t work. -room wasn’t always emptied of trash, had to ask for extra toilet paper. -a youth basketball team was staying and the young boys were running up and down the hallways, shouting, cursing and banging on doors at midnight. I had to call the front desk to handle it. -the pillows were absolutely horrible. No support at all so it was difficult to sit up and even watch tv in bed.

The rooms are clean and the staff is friendly, but the “free breakfast” is just a bagel. All other breakfast options cost $10+. If you’re looking for a good breakfast, this is not the place to go.

Our room did not include breakfast even though we paid over $200 a night. No value for money. We paid over $200 a night and breakfast was not included, we were placed next to the HVAC in the back, and the room was loud.

Special thanks to Eddie, the kindest and most helpful manager — he made our stay truly memorable. The front desk staff were lovely and always smiling. Super comfy beds, very quiet rooms, and the free shuttle to Downtown and the Meeting was a big plus. I’ll definitely stay here again next time in Omaha! Everything perfect. Maybe would have loved an espresso machine at the bar if one day the manager could evaluate this small investment I’m sure he will be paid back in less than a day ☺️

Location was close to University of Nebraska medical Center Parking lot needs Repaving, there’s lots of potholes

Was charged extra day didn’t give money back

Door did not work smoothly to the room. Staff helped me, but didn't change my room. It was a process to have to get into the room, each time. The wash cloths were super thin. Hotel was clean and staff was nice.

The beds were comfortable.The room was a good size. The elevators were slow and had to wait on the only one working.

Hotel deleted my reservation so I could not check in the day of my arrival as I arrived in the middle of the night. Then the front desk could not figure out how to check me in. They put me in a room but I had to get it figured out the next day. I then had to switch rooms as the shower did not have hot water and they did not seem to care to fix it.

Location was perfect Incompetent receptionist who shouldn't be in the hospitality industry.

Sink in bathroom stopped draining every third/fourth day of my stat. Rooms only have a minimini fridge and no microwave.

Centrally located Old

Power was out for two days. Did not offer to move us to another hotel. No microwaves in room and refrigerator is 1/4 mini fridge size and barely holds one take out container let alone anything else.