Holiday Inn Express & Suites Omaha Downtown - Old Market by IHG

Our room and the pool was not the cleanest. We had to go to the front desk multiple times for missing items like bedding for the pullout couch. The rooms were not soundproof at all, and we heard lots of commotion all throughout the night.

The only problem i requested for an extra blanket but they said they don't allow to give extra,other than that everything was wonderful.

If you can stay somewhere else, DO! The staff was terrible. We waited test goes to get into our room because it hadn’t been cleaned and it took that long to figure out. The pool was freezing and there were no towels. When we asked for towels, the receptionist, who was laying head down at her desk in the break room, said, I would help you if I can, but I can’t, and laid her head back down. When we asked for a refund, we were told absolutely not and we could pay an early departure fee if we left. When we tried to call the general manager, the front desk just rang and rang, but the receptionist was still laying her head down in the break room. We emailed the general manager with this information and the replay we received was “it’s my understanding you did get into a room, correct ?” No apologies, no trying to make it better, not even proper email etiquette with greeting and closing, just the snarky comment. When we replied with, yes, after nearly two hours in the lobby, we got no further reply. The customer service was an absolute joke! Do NOT stay here!!

Rude staff Dirty

Room was clean and staff was helpful for our stay during the College World Series. The construction surrounding the hotel is not ideal.

All was good

This HIE was a great place to stay for the College World Series. It is close enough to the stadium area, yet rates weren't nearly as predatory as those adjacent to the field. The staff was wonderful. The facility is new, so rooms were fresh and very clean. My only gripe was parking was tight and rates were inflated during the event. I would stay here again when visiting Omaha.

Stayed for college world series not as close as indicated to schwab field. Definitely not walkable due to road construction and highways good location for short drive though. Hotel and staff are great-especially Diamond. Clean, nicely decorated and good breakfast choices. Price reasonable for downtown Would definitely stay again

The location was good. Breakfast was good. Staff was on top of it.

Right downtown and rides to and from airport. Staff was very helpful and pleasant. Temporary construction on road out front.

Las chicas del frontdesk fueron muy amables

This place was amazing I'd definitely stay here again

They had given away my reservation of a 2 Queen bed room & gave me a 1 Queen bed room - for 3 people!!! Then proceeded to tell me they were completely booked & I could take what they had or go find another hotel. The parking lot spaces were so narrow you could barely get out of your car. Whole experience was awful!!!

Nothing to complain about. As a suggestion, people use the recycling bin to dump their trash from breakfast. I recommend moving a dedicated recyling bin into a different area in the lobby

Very clean and staff was super friendly and helpful Only issue was the construction

Clean, every one was friendly , breakfast was good There was construction all around town and this hotel is on a way street making it hard to get to with construction

Location to the airport was on point! The staff was incredible. They really went the extra mile and made our stay awesome! Bless it! There in construction every where in Omaha!!

Nothing I lost almost $300. Changing to another holiday inn a few blocks away. I will never use booking.com or stay at a holiday inn ever again

My favorite stop in Chicago!

The staff was great. The beds were comfortable. No wash clothes and only 3 towels Having to pay for parking and still get a notice on car saying we didn't pay. Very disappointed. 30.00