Holiday Inn Express & Suites Omaha West by IHG

The downside was that the hotel wasn't well maintained. There was mold and mildew in the bathroom, the doorknob to the bathroom was loose and had to be held just so to lock it, the faucet in the bathroom had a constant very low flow and the knob was also loose. You could see that there had been water damage to the ceilings and the patch jobs were shoddy. We stayed only one night (which was planned), but our friends stayed 6 days and the staff didn't come to change out dirty towels or empty trash cans until they were asked 4 days in. The sheet for the pull out couch looked like it had been run over with a cart wheel. I asked for an extra blanket and they gave me the duvet cover with no comforter inside. The room was dust free and the air conditioning worked well.

This was not the best experience. I would recommend finding another hotel. The first room we were given, the shower curtain rod was torn off the wall. They gave us a different room & the air conditioner was broken and the room was 82 degrees and would not cool down. Finally the third room was cool & amenities were as they should be. Our key cards “reset” every day, which was frustrating to have to go back to the desk & get it re keyed after every day out & about exploring & visiting family. The staff at the counter acted annoyed when we brought the key card back saying we had magnets, but we did not carry it on a phone or near magnets, so I don’t know what was going on there. The housekeeper only gave new towels 2 of our 4 days there. We did not use the pool because it did not look the best, but it did smell of chlorine so it would have probably been fine. The breakfast was good & the parking was fine. We will be finding another hotel on our next visit to Nebraska.

all in all everything was good, what was most annoying was how loud the cleaning staff were in the morning in the hallway while cleaning other rooms. and the noise started at 8 am. even if i had a do not disturb sign on my door.

Clean room but dated, drain in sink broke, black mold on ceiling in bathroom. WiFi is very slow when you can connect then comes and goes. Coffee pots broke down, juice machine broke down.

Staff in breakfast bar were hard working and helpful.

We stayed 3 nights and during the whole time our room was not serviced. The room had ants in it.

Trash over flowing, pool was not able to be used, out of half the breakfast items

Excellent stay at an excellent property.

Good value. Decent breakfast.

When I questioned why I was being charged at all for a room in this condition, I was told that if I chose to “tough it out,” they would offer a 30% discount for my stay. I was shocked that this was even presented as an option. No guest should be expected to endure an unsafe and unsanitary room in exchange for a partial discount. Because the room was not fit for occupancy, I had no choice but to check out immediately and secure lodging elsewhere at my own expense. Being charged over $250 for a night in a room with these conditions is unacceptable. A hotel should provide a clean, functional, and safe environment. This property failed on all of those basic expectations. Until they address their maintenance, cleanliness, and safety issues, I cannot recommend staying here.

Clean friendly staff

Cleanliness of the room wasn’t great and they seem to have an insect problem.

Hotel room was nice and clean and they had comfortable beds and pillows. Did not try breakfast as had to leave early in the morning for an appointment that I had.

Had a great stay! Staff was kind and helpful. Breakfast delicious. Room was clean and comfortable. Location was quiet and safe. Have stayed here several times and will definitely book again.

Room wasn't ready at check in. Room was dirty. Property is not owned by Holiday Inn. Hard to believe this is how they want the Holiday Inn brand represented.

There wasn't any house keeping for all 4 of our days we stayed. The hotel needs to be renovated. The front desk lady was so sweet but the stay in itself was not. I won't be booking there again.

The breakfast is always good! My first night I could hear the washing machine running from 8 p.m. 140 a.m. but it is what it is. The laundry has to get done. Comfy beds and nice staff as always!

Clean

Upon entering, no one was at the desk to greet me. I stood and waited nearly 10 minutes before someone showed up to check me into my room. They also need to take time to really clean the soap scum from the bath/shower area. It was disgusting

They had no drinking water when we were there. I also had no white milk one day at breakfast. And ran out of most breakfast items.