AC Hotel by Marriott Cleveland Beachwood

Nice location, helpful staff .. clean rooms.

How was the breakfast? The breakfast needs improvement. The selection was very basic, and every morning there seemed to be a different issue. The coffee machine was often out of service or empty, there were frequently no cups available, and one morning there was no coffee at all. Although staff members were present, no one seemed to be checking or restocking the breakfast area. Even the Brie cheese was served in a way that made it stick to the plate, making it difficult to serve. A little more attention to detail would make a big difference. How was the location? The location was excellent—very convenient and one of the best parts of our stay. What didn't you like? The staff was always friendly, smiling, and polite, but it felt like they weren't trained to the standard you would expect from a higher-end hotel. They were present, yet the breakfast area often went unattended, and issues such as the coffee machine, empty supplies, or missing cups were not addressed promptly. The rooms were very clean, which we appreciated. However, the air conditioning was uncomfortable because it was directed straight toward the bed. No matter where you slept, the cold air blew directly on you. Then the system would stop until the room became warm again, so the temperature constantly shifted between too cold and too warm. The other downside was the soundproofing. This is probably more of a building design issue than a maintenance problem, but the walls are very thin. If you have noisy neighbors, you'll hear almost everything—from conversations and sneezing to chairs being moved. What did you like? The location was excellent and by far one of the hotel's biggest advantages. It was very convenient, and the rooms were clean throughout our stay.

Staff was helpful once it is your turn. It took a while to get to my turn.

We had reserved a king room with a pull out sofa, the room was prepaid. When we arrived we were told they only had a queen room even though we had RESERVED and prepaid. We were very disappointed! They did offer a free breakfast at the buffet and a drink from the bar. We were unable to use either. When they refreshed the towels the net day, they also refilled the coffee, but not the cups. A bit hard to make coffee without cups, they also didn’t replace the face wipes. So although I loved the location, the room wasn’t worth what they charge, especially when you don’t get what you reserved and paid for.

This was a very nice hotel in a very nice area outside of Cleveland.

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Clean and well kept N/A

Was overbooked. Couldn't even get in Overbooked, I've made a reservation 3 months in advance

Property has mgmt issues, room booked and paid 3 months in advance, day of all king rooms sold out?!? Room with dble beds wasnt cleaned well. House keeping knocked at 1030 even though DND tag was on door and checkout was noon.

Great experience. The hotel manager was very helpful and friendly.

The staff couldn’t determine if I had pre-paid breakfast included in my reservation (I did) and had to get them resolved at the front desk every morning. When I went the first morning they served me an undercooked egg and potato dish and part of it was frozen. Barely any one was there to even keep the breakfast items stocked. We ended up wasting the money we spent the next two days because we didn’t want to get food poisoning. Barely anyone was at the front desk most times and we’d have to wait for someone to come out from the back. It felt like the staff was hiding.

Front Desk Rep was at the bar, took a minute before he was ready to come and greet me. He didn't greet me until logged into front desk computer. He could have said hello, maybe give me his name, perhaps ask how I am, maybe ask for my name.

So clean, wonderful staff, and I felt very safe traveling alone with my son!

They did not have enough staff that front desk is not covered and no one picks up your calls to the desk once in the room

Lack of hooks in bathroom

The room and hotel itself was great. The staff was not. Didn’t know how to check someone in, and at check out there was no one at the counter despite me waiting for a while so unsure of what total room charge was. Tried chatting with them after I finally left because I had a flight to catch, and no response. Also tried calling and no answer. I’d stay there again for the hotel itself, but the staff needs work.

Nice people and nice hotel

I’m recommending this to all of my friends and family who come in the area.

Very Nice Stay! Would highly recommend

clean