Best Western Orlando Gateway Hotel

The property is in need of a renovation but will make do for a short stay. My wife and I have been staying here for years when we visit Universal and have witnessed the properties decline. Molding dirty, some furnishings in disrepair. The positives are location is great. Personnel very helpful and friendly. Parking is usually not an issue. If you are on a budget this property is a win.

Room Can definitely use some updates.

The room was dated but had plenty of space and was clean. Unfortunately they gave us a room with a door to an adjoining room and the folks next door were very noisy until at least 2 a.m. We were at the point of calling the front desk when they stopped. Other than that, the hotel was convenient to what we needed and the staff was nice.

Easily the best value hotel in area. Clean rooms, good tv with streaming channels. Nice staff and available transportation to theme parks. Also good food options

Good

Buen hotel, excelente ubicación, cerca de los parques de universal y a los outlets

Excellent. Staff are very friendly.

The property needs a big update, the rooms smell, they were a little dirty. The staff was nice and helpful but the property was a big disappointment. The pool area was nice and well maintained

El hotel está limpio, está bien ya que está cerca de varios lugares como tienda o parques, pero la infraestructura está un poco vieja y le falta mantenimiento, relación precio calidad está bien.

After checking in and coming back from dinner, our room smelled like marijuana. We complained to the manager on duty and were moved to another room on the 7th floor. I told the manager one of the rooms close to our second room was smoking the same. I woke up at 3 a.m. with our room wreaking of marijuana. Being so late we covered the base of our door with a towel and sprayed body spray to try to cover the smell. Then at 7:45 a.m. we were woken by workers tearing off the roof right above us. Not all people are in Orlando to go to theme parks, some are just trying to relax out of town. This was impossible with the smell and work being done. We were not happy with our stay and are contemplating cancelling a 3 day reservation in September.

El personal muy atento y las facilidades muy limpias.

Staff was friendly and helpful. The first room I had was not very clean and I had some unruly neighbors, but the staff was quick to change my room and that room was very nice. Enjoyed my stay. Would stay again.

Everyrhing this place was great

I have stayed at this place a few times but this is the last. I killed two roaches in my room, the AC kept me up all night. The bathtub had hair and black stains in it. It was fir only one night so I dealt with it but will never stay again

Hello. Once I came into the room the sink was dirty right on the left side. Every time you ran the shower on cool it went from cool to hot and then back. The water pressure was so low. The fridge didn’t make the food cold. When ever we used the toilet and flushed it. It smelled like a porter potty. Was not a great experience.

But the staff was very helpful. The location is key tho, excellent if you’re going to Universal. Price was also the best in the area.

Despite being an older property it is well maintained overall. Our room was clean and comfortable. The staff were friendly and helpful. The facility was nice with a large pool and a snack bar/deli and a restaurant. The location is outstanding and makes for ease even without a car with shuttles. I would certainly return.

I only stayed & slept in the room for 3 hours the following morning, due to unforeseen circumstances. 1st, the property advertises to have EV chargers on site but they are nowhere to be found. 2nd on the website finding where the deposit is stated…not easy. Last time it was $50, but now it’s a $100. Crazy when higher end hotels charge less. Murphy’s law: the day of my arrival I experienced identity theft, and caught on after money had already been pulled out and spend off my cards, all happening during the day. All card freeze, money stolen and a hotel suite I can’t get into because of the deposit, and my cards frozen. Under normal circumstances it wouldn’t have been a problem. I had to sleep in the car next to the suite empty. I did ask them if i could at least sleep a little bit in the hotel. Yes, i was granted 3hrs. My gripe with the hotel is that mis-advertised the onsite car chargers and they did not work with me til the end of the stay. I can list all the hotels that charge less $50 that are nicer. It already charged $17 extra Sometimes…flexibility now earns you a forever customer. I have a brand of hotels i always go to but they dont have car chargers & never charge me deposits. I am respectful of the property. I booked this one because it advertised car EV chargers on site, which were not there (false advertising) and the once in a lifetime occurrence… I won’t be booking them again.

All staff was so helpful and really good place to live and budget freindly and really close to shops and resturants i like that place

Clean room, staff was helpful and nice, no complimentary breakfast but has a restaurant on site. Dinner food not that great, didnt eat any other meal there. Have a store on site with fruit options, muffins, coffee, etc. A bit pricey but good. Coffee maker and coffee in room was good. Microwave and decent size fridge in room.