Homewood Suites by Hilton Panama City Beach

Staff was very friendly. Property is nice and convenient. Breakfast is ok. The mattresses were very uncomfortable. This was our second time staying at this Property, and it didn't feel that great this time around. On our last night we found a roach in our room. The hotel houses many guests with pets. Our room smelled like wet dog. The layout of the room is great. But we won't come back !

Property looked as if it was a new hotel. Staff were very friendly and helpful. Hotel was centrally located to several attractions. Would definitely stay here again.

Very clean but wouldn’t provide us with extra towels and full room service

No late check out. Not even a chance for any Hiltons members. Taylor at front desk is not friendly. First day there i asked to get the room cleaned. Taylor said it was scheduled. Taylor called 3 Hours later to my cell asking if we wanted the room cleaned. Clueless and incompetent and inconvenienced to the customer. You can find better places to stay

The Family stayed here for a week and we had a Great Time. The Staff was wonderful, very Helpful and Friendly! I would recommend this Hotel!

Rooms amazing large with two air units kitchen large bathroom. Clean beautiful property totally recommend

Very nice Hotel, would definitely stay again. The staff was very friendly and helpful at all times. Clean & well thought out hotel plan. Lots to choose from for breakfast. The only down fall is they don't have a full cleaning staff, so you have to wait for your cleaning day , which was ok for us.

The staff were not as welcoming. We had issues with our dishwasher and accommodated us to a different room which was worse. There was mold in the bathroom and the beds need to be replaced already. Very sinked in. The leg tables of the kitchen table kept bending. The cleaning is done superficially. We were right next to the gym and at night all the kids would go in there and play with the equipment unable to get a good nights rest. The breakfast was ok but the hash browns were stale every single time. The pool was so small unable to enjoy because just overly packed all the time.

Staff was great

Breakfast was good.

Loved that the room has a Kitchenette

Laundry room was a disaster - only one washer worked and not too well. Pool got really cloudy before it was cleaned/refreshed.

Good AC.

Great 2 night stay. Updated rooms, clean. Nice staff. Good location. Highly recommend

The rooms were clean and breakfast was well maintained and fresh

Great stay, clean room and overall comfortable

My husband and I have stay every year the past 4yrs and it never disappoints. It’s close to everything we love.

Staff was very helpful and the breakfast was great

We ended up staying here for a week long visit after encountering challenges with our initial booking through VRBO. When we arrived we were told that Expedia overbooked their property, so they had no rooms even though we had confirmed a booking. We spent hours that night on the phone with Expedia, but ended up having to modify our reservation due to their error. The night team working, Kathy and Ed, were helpful and did what they could. When we spoke to management, they initially argued that it wasn’t their fault. We expressed our frustration and shared that they still have a responsibility to ensure their customers are not negatively impacted via a third party experience. The breakfast was average, but there was a bug crawling on the wall near the buffet area, which my husband snapped a photo of. The worst part is that there were bed bugs in the room we were initially given. We were bitten and caught a live one. We moved to another room at 1a and stayed up all night sanitizing our belongings and washing clothes to then heat treat them, even if they hadn’t been near the beds. The property management only gave a refund of a few nights and said they couldn’t have our suitcases professionally heat treated since they “aren’t a full service hotel”. They gave us a spray to treat our bags and recommended we leave them out in the sun. The spray was for fleas, not bed bugs, and they gave no explanation for how they planned to treat the affected room. We do not recommend this place.

Shortly after checking in, I received a text message from the staff asking if needed anything. I really appreciate that. They were were very helpful and courteous.