Hilton Parsippany

Nice selection of favorite breakfast items in the NRG cafe. . Fresh and tasty, appealingly presented. The grits with cheese was a welcome surprise! Your desk clerk in the evening ( I checked in at 10:30 pm) was very helpful , there was a lot going on apparently, lots of people waiting for help at the desk for that late hour, but she ( I think her name was Maureen) kept her cool and handled each guest effectively. A good staffer! The room was generously sized, quiet, and clean. Good mattress and comforter. I thought I was going to get double points for my stay, due to an email I had gotten from Hilton and I opted in to the Double Points promo as a Gold Honors member. But I was very disappointed to find out that I would not get the Double points because I had made my reservation through Booking.com. Is there any way that can be adjusted?

Top tier services, clean rooms, and functioning amenities. Only thing was parking was a bit hectic. Was visiting Jersey so I’m not sure if it’s occasional or if it’s a common issue. But overall I loved my stay and I slept really good!

The front desk staff Ashley is very helpful and patient and professional The front desk at the Ruth steakhouse - the man, was very rude and disrespectful for guest. I checked in and told him how many ppl we have and after that he had no reaction and made me wait while he just had no other clients, and no greeting to me. When I asked for baby high chair he took the chair to us without putting the position correctly.

The location It was a maze.. long walk through many dark hallways to the elevator. It was noisy. Plus had to $46 to park for 1 night!!!

.I didn't see bar open but it's cool. Brought my own

Exceptional

The property need to change the carpet from lobby and rooms it’s very dirty i can’t touch any thing because of the dirty ness

They charge for parking which I know most hotels do but seems ridiculous. While the hotel is pretty it’s showing its age. Cracked tiles, ripped wallpaper, marked up walls just needs a refresh. The elevators were not working for one of the days we were there luckily we were only on the second floor.

I think it’s ridiculous to spend $20 to park overnight as a hotel guest

Inconvenient location. Need to drive for food. Ruth Chris on site doesn't open until the evening. Lobby bar had no food and VERY expensive drinks.

The room looked clean when I first walked in, until I found dirt on the other side of the bed, including candy wrappers and tissues. The bathroom was clean and I liked the amenities that was provided. It was nice until I took shower. The tub drain was clogged with dirt and hair which I found disgusting. On the other hand, the front desk staff were very nice and friendly.

Getting to the elevator

The elevator was broken and we got stuck in it. Called the front desk then someone got stuck in it

Everything

Location is good, The room was nice (corner room), with fridge. Price was fair and beside the clatter of the AC unit, it was quiet and peaceful. Ample parking. No ice machines in the Hotel. I called the desk, they told me the ice was in the lobby, I came down and there was no ice. They said they would deliver to my door, they did but they didn't knock, they just left a bag of ice outside my door so when i checked, it was half melted. The AC unit clattered all night. The "Mineral" hallway was humid and smelled like mold and it felt like the AC in the hotel was off. No coffee machine in room. This place is so big, you need to walk around for an hour to get acclimated. A million never ending hallways, kind of like in the book "the house of leaves".

Overall we had an enjoyable stay. Beds were comfortable. Check in was easy. The bar was nice. You can tell the hotel is older, however it is keep up fairly well.

Exceptional

On the website the picture of the pool has a hot tub. It does not. It is concreted over. I had no microwave in my room and had to use the community microwave at the front desk then take the elevator to the 6th floor and walk all the way to the back of the hotel which was basically in the Hampton Inn next door (which is cheaper) I asked them to fill my lotion and shampoo several times since it was empty when I got there and it was never done. The breakfast cost $24 a day and parking was $20 a day. Not to mention they had an event there which took up all the parking so it was hard to park.

Great amenities great location

Spacious and clean