Towneplace Suites Pensacola West I-10

Staff was very polite and helpful. Room was clean. Bed was comfortable. I would stay here again and again.

Cons: Staining on the Carpet in room. Grit and Dirt Stains on the shower floor. A few stains on some of the rags/towels. The beds were not the most comfortable. The pool was not kept up. There was mildew in the tile edges of the pool and the water had a lot of floating debris like hair, bugs, leaves ECT. Pros: Top Notch Staff! From the front desk to the housekeeping and breakfast attendants! Breakfast was decent and kept up even 20 mins before ending. The bathroom and kitchen areas were clean even in the tiny hard to reach places. The outside landscape and parking lot was clean and well kept. The Double Queen Studio was spacious for the price! Check in and check out was quick and easy! The atmosphere of common areas was always family friendly and inviting! The overall cleanliness was good and I didn't ever feel grossed out by anything! 8⁠-⁠) The location was perfect off the highway, close to shopping and dining and not too far to the Beach Access!!

Great

The refrigerator didn't turn on in room 308. If any white shIrts, please let me know.

I recently stayed at TownePlace Suites on Pine Forest Road and unfortunately did not have the experience I expected. The room had a noticeable odor that smelled as though animals had been present, and the overall cleanliness of the room did not meet the standards I typically expect from a Marriott property. Additionally, the pull-out sofa bed was extremely hard and uncomfortable, making it unsuitable for a good night’s sleep. If you are planning to have additional guests use the sofa bed, be aware that it may not provide adequate comfort. I do want to recognize Maime at the front desk. She was very kind, professional, and did everything she could to help address our concerns. Her customer service was the bright spot of our stay and is greatly appreciated. While I appreciate the efforts of the staff, improvements in room cleanliness, odor control, and sleeping accommodations are needed to enhance the guest experience.

Excellent

I had a bug problem in my room. In addition, the floors are thin and you can here the busy roads. Not to mention noisy dogs. The place seems new tho and the breakfast was great.

We loved everything about the hotel! The room was clean and comfortable, the staff was friendly and helpful, and the amenities were excellent. We had a wonderful stay and would definitely recommend this hotel. Thank you for making our experience so enjoyable!

Good

Staff was very helpful and friendly. Room was clean and updated. One big problem was every time someone closed their hallway door it slammed so hard sounded like a gun going off. Need a variety in the breakfast menu.

Great and felt very safe

Parking and dog walking areas were easily accessed and plentiful. Rooms were spacious and comfortable with excellent amenities.

Our stay was amazing! Most definitely recommend a stay here!

No hot water

Everything was great definitely will stay again when I visit 😊

Nice property.

Excelente

Room was a good size, well decorated and comfortable. The only gripe was no stands to put suitcases on although there was plenty of space available.

The staff was very helpful and caring during my stay. The breakfast was nice although I could have stood some grits because I am a southern girl. The room was clean and the environment was very nice. I would definitely stay here on my next visit to Pensacola.

Updated clean rooms with kitchen. Breakfast was not equivalent to the room