The Ritz-Carlton, Philadelphia

Hotel not belonging to 5 stars hotel

The customer service was top notch!

This is an old, dilapidated property with strange odors throughout. Food service trays were left sitting in the hallway on the 7th floor, and the rooms are in desperate need of renovation. The biggest issue, however, was the incredibly slow response from Guest Services and the front desk. I requested some over-the-counter medicine, which they said they would deliver. It took three hours. I was grateful we have Uber deliveries. A request to have my room cleaned required multiple phone calls, and it still took 40 minutes for someone to arrive. At times, I could not reach the front desk at all. Overall, this property falls well short of the Ritz-Carlton standard. I will not be returning.

Not exactly what I expect from the Ritz. Rooms are in serious need of a make over. Stayed here for two nights and then stayed at The Franklin at Rittenhouse. (Highly Recommend this place over The Ritz)

Overall the hotel is nice but we got back to our room after being out and there was a maintenance guy in our room so we had to leave. We hadn’t called for maintenance and they didn’t give us a heads up. We waited at the restaurant for 15 min but no one ever came to our table. Great location.

This hotel is as centrally located as possible in the heart of Philadelphia, within walking distance of most of Center City's major attractions and adjacent to the central nexus of the region's public transportation infrastructure. The building was originally an early 20th century office complex, with a neo-classical style that enhances the ambiance of the property. My room was decently sized, with a nice bathroom. This is the only hotel in my experience where staff would knock on my door in the early evening offering assistance. The front desk was very helpful, and in what is now a somewhat old-fashioned touch, one could read the complimentary newspapers, which I appreciated.

Convenient location and friendly staff make this a worthwhile visit.

I would have liked a refrigerator. Holiday in provides them at half the cost

Location - 11 (ELEVEN) The best location by far. Room - 7.5 Deluxe King (hardly deluxe) -Small-ish and in need of updating, clogged shower (fixed) and not 100% clean. There was a bottle cap on the floor by the bed when we arrived and still there 2 days later. Someone is not cleaning properly. Door Staff - 3 - I opened the door more than acceptable at a Ritz -Carlton Reception - 8.5 - Friendly except for check out time. Did not even acknowledge us while on their computer. Lobby Bar and Restaurant - 4.5 - Lacks service levels and the Cesar salad was not edible. Time for a new F&B Manager, Chef, and new cuisine concept. Bathroom Commode - You better be small and thin. Just overall not a RITZ CARLTON experience.

a+

The spa was amazing and the property was beautiful. Great area in Philly.

The lobby is magnificent; the rooms are very standard, not Ritz.

As expected all around!

Exceptional

We stayed at the club level and it was well worth it!! And we asked for a one extra hour at check out and they were very nice and gave it to us.

Good food and drinks The bathroom there was many broken things and it felt unsafe

Beautiful property. Our flight was canceled and the staff was so helpful to get us toiletries and make our stay special!

Beautiful building with great hospitable staff

All :) absolutely perfect complete

Superb