AC Hotel by Marriott Phoenix Biltmore

Property was clean and nice

I have stayed here before. One of my favorite places to stay when visiting Phoenix. Clean, quiet, understated and conveniently located for my needs.

Clean room. Very nice property. Good customer service. This property was a pleasant surprise for the price. I struggle to find good places to stay. I will definitely plan to return to this property in the future.

Great

The hotel did not smell well - the aroma of dogs. One reason we stayed there was "dog-friendly" for our dog, but they clearly had a problem. Worst I've ever encountered. Coffee machine was placed above refrigerator with no electrical access, so had to move to bathroom. Paper cups (two) only for coffee, kind of sucks. Lobby is nicely designed and open, staff were professional.

Had a great stay while my daughter attended a dance convention.

Also getting charged to park in the hotels parking lot I think is not good

Everything was smooth from checking in late at night, clean and spacious room.

We stayed at this hotel because it was close to the dance competition we were attending. The breakfast was great. It wasn't too expensive and had both sweet and savory options. The staff was very friendly and happy to help with anything we needed. The hotel was also very clean. Parking was easy and there were many restaurants and shops nearby. Would definitely stay again.

Exceptional

Great property and value for the rate!

Impeccably maintained, friendly and welcoming!

Checked in our room was taken given handicap accessible with two queens instead of a king.

The room was very clean and the staff was very helpful.

This is worst hotel you can stay, you will not have any amenities , they don’t even provide you clean towels , no tooth paste , no hand cream nothing in bathroom, front desk is lazy people I called three times for room service no one showed up never every staying in this hotel.

Bad

I ended here unexpectedly but it is a lovely property. Main concern was a full SUV stuffed with valuables. They had cameras and security. Breakfast is very European. Staff was awesome. Room was... idk... maybe I got the bad room because of the discount. But the walls are a bit thin. The refrigerator while cool with the glass door literally sounds like a person breathing. I heard breathing all night. Tried to unplug it but could not. Would still go back :)

I’ve elaborated in other reviews as I have stayed here frequently in the season. Keeping this review brief, but I love the property and the team that runs it!

The AC Biltmore is perfect - comfortable, clean, great location and I love the 24-hour gym accessibility and beautiful lanai and patio for working remotely. The staff is always very kind and I want to give extra thanks to Melanie who went above and beyond with her kind customer service this stay (thank you Melanie!). This is a big value to me in hotel stay choices, so I appreciate her and her team extra! Other random details I love: the beautiful view of Camelback Mt. at the end of the hallway on higher floors, that the hotel leaves you 2 water bottles complimentarily and that the bathrooms have this holster thing on the wall for the hair dryer (random, but I love it for efficiency and keeping the counter free for makeup etc.)! Looking forward to stay again soon, thank you for everything!

The rooms are well kept and clean. The staff is accommodating and polite. It’s a cute, smaller hotel in a great part of town. Minutes away from so many great places