Homewood Suites by Hilton Phoenix-Biltmore

The hotel was in a good location. Room was a good size. Our only complaint was the the room was a non-smoking room and the minute you walked in you smelled cigarette. The pillows seemed to have held unto the smell.

Parking is great. It is close to the all of the places I needed. The staff was warm and welcoming, no complaints.

Exceptional

This hotel is fabulous place to stay. All the staff are incredibly helpful and nice and knowledgeable. They're breakfast is always amazing.It was just an amazing place to stay.I've never been happier staying at any hotel other than this one I would recommend this hotel to anybody

Morning breakfast was filling,hot and prepared with a personal touch. Someone always there to help.Ran out of coffee one day but the coffee did have a great flavor for both of my day stays. Pool was warm and deep enough to get a good workout in. Towels were supplied and were ample. The only surprise I had was a very large bug in the living room,which I took care of but I feel a norm in Arizona. Parking was easy and well light. Location of establishment is central making access to the city easy and effecient.

Very clean and comfortable. Real fast was enjoyable. The elevator was not working.

Superb

We booked the two room suite because most our stay was going to be in the room. We have kids and we don’t want to be bothered, yes we need the kitchen. Perfect room for our needs. The hotel is beautiful, clean, friendly, close to everything, downtown 10 mins away. Food and groceries a walk across the street. The room was gorgeous. We had zero issues with the room. In fact, it was better than the second room. The bed was the reason for the room swap. The king bed in the first suite was horrible. That mattress was old, broken springs, stained. They couldn’t swap mattresses so they swap rooms. The other room was clearly an older room. It was stank like mildew and must. The toilet seat was broken. We went from top floor to the middle. We went from what looked like the most renovated side of the hotel, to the older side. We left the windows open the rest of the stay. The only reason we didn’t complain is they refunded us the first night. Our other party also hated their beds in their separate 1st floor room. 3rd party users like hotels.com, this is one of those hotels that will tell you there’s nothing they can do if you don’t like your room. That’s complete horsesh’t, it’s their hotel, don’t let them lie to you. You have to call your 3rd party and they call the hotel for PERMISSION before you have anything done. It’s all show. Better beds, we come back

Friendly staff, good breakfast , very clean hotel

Great location close to shopping and food options.

I would not stay at this hotel. It's dirty, old, and just flat-out gross! There are stains on the wall, the sheets are dirty, and it smells. It has positive reviews; I'm not sure if that is fake because there is no way this has 4 stars maybe 0.1.

Staff was very responsive and welcoming. The room was large, clean and well cared for. Workout room was small but clean and I enjoyed the Peloton! Bonus points for having Whole Foods across the street.

The staff was great and friendly!

clean room, excellent breakfast, nice location

The room was comfortable, the breakfast was wonderful! With plenty of options.

LOVED the customer service, the breakfast, the size and layout of the room, etc.

Clean

Great staff. Very friendly and helpful

Everything was great. The only problem was that I find out that the elevator was not working when we arrived

It was a good place and the bed and sofa was comfortable and friendly staff