Hampton Inn Phoenix-Biltmore

Great location! Spacious room, clean and comfortable. N/A

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Nice, clean room. The breakfast was terrific! Very friendly staff. Will definitely stay here the next time we visit Phoenix.

Exceptional

The hotel property is very well maintained and cleaned, I don't think I saw anything that was out of line. The staff, especially, were very helpful even when I didn't need them to be. One staff member would check-in with me daily to see if I was okay and if I needed anything, I've never had a hotel do that before. Overall, the hotel was very accommodating and well worth the price for all that was offered.

The location is excellent, and the staff is always friendly. The bed is also comfortable and has everything we need. I didn’t have any dyslexics about the property however it will probably need some upgrades soon with the common areas.

When I checked into the hotel a man followed me from the lobby to my room, then aggressively tried to get into my room, and then stayed in the hallway for a long time. The phone in my room did not work so I couldn't call the front desk. When I finally figured out how to reach the front desk through my cell and navigating through an automated system the staff pretended to know exactly who the person was, said they had the wrong room and that they helped them find their room. Except that couldn't have happened because the man was still in the hallway. At that point I decided I couldn't stay there it was an unsafe place. They did send an employee to my room to escort me out of the hotel. It was an unfortunate situation and the staff lying to me makes them untrustworthy and made me feel more unsafe.

My room was large and the air conditioning worked wonderfully in the 112 degree heat- which I was worried about! Beds were super comfy and had great pillows! Overall it was fine but the hotel itself felt pretty rundown- could use a few updates. For the value it was good.

Exceptional

Location and friendly staff

Exceptional

Exceptional

Tub was backed up. Took a shower in 2 feet of water. Took them all day to get it unclogged. I got housekeeping every other day and they just fixed rhe bed and didn’t change sheets and did not sweep or vacuum. Restroom floor was very dirty especially from the plumber leaving a mess. My daughter had to scrub the tub herself. Staff was very friendly.

Fantastic property in a great location. Close to restaurants and shopping but quiet, clean, and comfortable. The staff were friendly and helpful and the breakfast buffet was delicious with a variety of options.

Overall, the property is fabulous. Gym and pool are well maintained. Breakfast presentation varies every day w/offerings refilled and refreshed. The dining area /food service area is kept clean and tidy. This is a well operated property, it shows and we appreciate it. One last thing, parking, plenty of on site parking in a well lit section of the property. Thank you, T

Morning staff is not the friendliest. The evening staff was so helpful, friendly, courteous, and went above, customer service. She made our staff fun. Recommended places to visit. I will stay here because of her.

Room was clean, staff was friendly, Parking was good.

Very friendly staff. Centrally located...close to restraurants and stores.

Check is was good. Breakfast was good.

Nice hotel employees.