Extended Stay America Suites Phoenix Biltmore

I do enjoy staying here it is very conveniently located for my needs, my Sweet Baboo(ESP) enjoys it The staff is wonderful

You get what you pay for. This is not luxury it's an affordable option. For the money it's great but don't be surprised to hear a crying baby or

My room was very clean and comfortable. A/C worked well, blackout curtains were excellent. Kitchen and fridge looked adequate with pots and pans, utensils available on request. Only basic cable TV with menu that displayed channels but not current programming. Staff was excellent on check-in but not always available when I stopped by. Overall condition of the hotel was clean, but a little worn. The elevator was not working during my visit. Coffee was good. Overall, the hotel is par with the price.

There front seat was rude Disappointed

The staff was very helpful.

Watch out for scam of room changing from tha room u booked...

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I stayed in the studio with a queen bed. There was a small kitchen with nice sized refrigerator with upper freezer, a stove top and microwave. The room had a newer, clean leather sleeper couch with a coffee table. On the other side of the space was a nice clean queen bed. Large 43in/50in TV with basic cable and 2 showtime channels and it was on a cabinet with wheels so you can move it where u want in the room. The bathroom was clean with bathtub/shower. Only thing was it took a bit for the water to get warm in the shower. Priced right. I would definitely stay there again.

It was very clean. Staff was very nice and welcoming. N/A

Exceptional

We did like the ensuite kitchenette. We did like the fact that they were able to provide all the utensils we required. We were appreciative of the location of the hotel. The air conditioning in our room worked really well. We were appreciative of that during the Phoenix summer heat. The hotel was dirty everywhere. Black mold on every vent. The floor appeared to be clean but upon wiping a Kleenex on the floor to pick up something that we had dropped it was immediately black. The baby crawled around for a minute before their poor hands and knees were pitch black. The whole floor was like this. They hide the mess well with dark tiles. The bathroom had particulate matter in the bowl. I will leave that to your imagination. The whole hotel smelled like there was a constant funk; that never improved our whole stay. There was a constant smell of weed all over the building. People were smoking in their rooms and blowing to smoke out of their windows not sure if it was cigarettes or marijuana. The staff was nice; until we needed back into the building to grab our parents and their grandkids out of our room and drop off the luggage rack. It was literally 10:58 and our key no longer functioned. We were left outside in 105° heat; and told, "oh don't worry about the key." We were not worried about the key. The bottom of the tub did feel slimy until you ran it on hot water for a little bit. The sheets had cool mystery stains if you're into that sort of thing. We did not want to venture any guesses as to what the brown stains were, but we're pretty sure the red ones were a form of makeup. No idea what the blue one was. Also the dried rice stuck to the sheets makes for a fun game of, "what is that!?" While trying to fall asleep. Gets your mind off of the sounds of your neighbors at all hours. While we were there we saw someone forcibly evicted. The police arrived for a different room. And there was a fight, down by the pool. The Hot tub appeared to have been occupied recently by Swamp Thing by the sheer amount of algae growing. The pool was slightly bluer, and on the plus side you didn't feel nearly as slimy getting in and out of the pool. Would not recommend the hot tub. You WILL get a staph infection.

Very good

The location was great and the place was clean I did not like the disrespect the housekeeper had towards my wife ( which she cried and called me about) when she went to the front desk to fix our room key. We also were not notified about water being shut off and had to call front desk to find out and were not prepared as we had to buy water to clean our baby's bottles.

Very convenient and quiet. Super clean and very spacious.

Superb

Exceptional

Showering was a gamble because if the housekeeping staff started their washing machine, the water would shut off in the rooms. I got stuck mid shower and was told to wait 15 minutes until the cycle stopped. The advertised breakfast was non existent. The closest thing they had was a couple of coffee pots and a Nutrigrain bar…and no attendants to take to about this. Lastly, the hotel tried to charge me a smoking fee despite the fact that we did not smoke in the room since no one in my party smokes. I would not recommend this hotel and will not be booking with this chain again in the future.

friendly staff. the only issue i had in my room was a bag of trash and used sheets in one of the kitchen cabinets that was left from last guest and missed by cleaning crew. Who knows how long they were in there? 😝

The hotel was clean and nice and not even a bad smell. It was smelling good because people don’t smoke when people smoke the hotel will start to smell bad.

Everything is clean. The employees are polite and knowledgeable. The price is affordable. Why would you not stay there.