Holiday Inn Portland - Columbia Riverfront by IHG

Everything was good, thank you for excellent service.

Everything was great!

All of my staff interactions were good--people were helpful and friendly. The pool area was great--lots of seating options. Pool and hot tub temperatures were perfect. The bar/restaurant was over-priced for what you get. The room was nice; very large. I would have rated the hotel higher were it not for a couple of things: the aforementioned overpriced restaurant/bar and the sheer distance we had to walk to get to the pool area (I have mobility issues). We had another issue, which is not the fault of the hotel, but I wished it had been handled more quickly: there was an excessive noise level from a wedding party whose suite was across the hall from us. I called the front desk at 1:00 AM due to the sounds of fighting, yelling, running, etc. in the hallway. I know this is not the fault of the hotel, but I don't know how the issue was handled, if it was handled, or if the party just wound down. I think notes could have been taken about my call, so that someone could have addressed the issue at check out.

Outdoor pool was great!

Being on Hayden Island was very nice in relationship to the city of Portland. The view from our room balcony looked out at the Columbia River. We enjoyed the breakfasts every morning. Full menu and good service. The AC in our room was so-so. The room also smelt a little mildewy. The hallway by our room and elevator did not seem to have much AC as well. Overall, for the price, we were satisfied.

Extremely disappointed with the way this hotel was presented online. Upon check-in we had been excited as we paid for the upgrade luxury riverfront room, it was at the FAR FAR end of hotel on opposite of pool and amenities, and the construction below was an eyesore. Staff was super kind and accommodating, to change room, but it got worst. Our upgrade was not refundable as a 3rd party, so we got a standard room and it was above the pool. The pool was overfilled with kids screaming and the room was filthy, smelt like old cigarettes with crumbs in chairs and dust all over like it hadn’t seen a cleaner at all- I contacted expedia and they refunded my in full even after check in based. I will say the staff tried their best to make us happy, gave us food credits and wanted us happy, but ultimately they could not change what was so upsetting to get us to want to stay. I will never return or stay here. We ended up staying DT portland, since the hotels accross the water on the vancouver waterfront were booked, but in the end it all worked out. This hotel needs some major renovations and updates, and their prices should reflect what too get, which was not the case at $630 for two nights. That’s insane when what you get is more like a hotel 6. I hope this helps them improve, but again the staff was kind and did their best. Sorry to leave a review like this.

Location was convenient. Facilities are dated. Door to building and gate to pool were not functioning. If staying in the summer , I would not recommend staying in the vicinity of the pool. It was noisy even with the patio doors are closed. Also we had issue with our toilet. Staff were just average. They wanted to charge us $50 per hour for checking in early to promote their rewards program.

Location is wonderful, tons of shopping and great go between for WA/ OR. The pool was wonderful and staff very nice. Shout out to Tara at reception; she was a delight!!!

Location, everything was clo

The hotel itself is lacking major maintenence. The HVAC system is horrible. I meant to take a photo of the shower register that was FILLED with large quantities of dust. My allergies were going crazy. The hotel itself was not well kept enough for me. Crappy bed pillows, uneven floors, old showers, smells of smoke, and more maintenence issues. I am not impressed with thee quality of the hotel whatsoever but the amenities (pool and hot tub with the view) are incredible. I will only consider coming back for the pool and hot tub.

We especially loved the coat hooks placed conveniently on an otherwise useless wall. Great use of space and so handy. The location was right off the high way and walkable to many stores and eateries. Overall an outstanding hotel. Don’t hesitate staying here.

The hotel charges you an extra $17 per day on their end. Nice pool n hot tub. Room was good.

This place was great! Beautiful location right on the water. The pool is a blast. You can order food from the restaurant to be delivered poolside. Our room was clean and comfortable.

Clean room and staff

From the moment of check-in to having to leave after two days, everything was perfect. Our room was comfortable and the view was beautiful. The hot tub was relaxing and the trees around the pool area were magnificent. Parking was a snap! The bartender was awesome, the draft stout and the food, both appetizers and the main dish, were delicious!

Everything fine!

Huge hotel, great location. Easy access to all PDX musts. I didn’t mind being close to the highway at all for that reason. Beautiful view of the river and loved the outdoor spa and pool

Great service, room and view.

Room had broken air vent that rattled if AC/heating was on. Room was adjoining & dog whining in room next to us all night. Could hear everything in hallway next morning also. Espresso bar was “not available” at 10am due to kitchen staff catching up after breakfast rush however there were 3 staff members just standing behind the bar - found this rude. No life guard on duty for pool - safety concern.

We only stayed one night, it was fine. I'm disabled and the room she put us in was super far from where I parked in the front. The front desk lady who checked us in talked WAY to much. It was by far the longest check in I've ever had. It is conveniently located and the parking is included with a parking lot which is nice. I would stay here again.