Quality Inn near Monument Health Rapid City Hospital

Room was spacious and clean, staff were helpful and friendly, included breakfast was ok

The room is spacious and clean but old, breakfast was ok

Very good rooms and friendly staff

The front desk check in was perfect and pleasant. We got to the room and it smelled funny. Checked the beds and appeared to be bed bugs, the pillows were brown, lamp shades were brown. Not clean. While my husband was negotiating getting us moved to a new room saw reviews online that they had had bed bugs before. They moved us to a new room that was even dirtier. We asked for a refund and left.

We always check our room out prior to unloading and settling into a room. There was hair between the sheets, stains on the sheets and pillows, also the floor was dirty and behind and under the mattress was awful. The worst part and highly dreaded find was the clear sign of beg bug droppings on the physical mattress. We did not see any bugs but we also had not laid down or attracted them with our heat yet. I have seen bed bug infestations and this was just as similar. The guy at the front desk was able to handle the refund and made it easy to check out. We ended up paying twice as much as there was an event going on and most hotels were full. But I would not suggest staying here. The lobby was clean, the elevator was a little dirty but the room was not good at all!

Rooms were clean. Hallway and elevator not do clean. Outdoor area needs to be cleaned up also. The staff was very helpful and concerned they are the only reason we stayed there and didn’t move to another motel.

This Quality Inn was much better than the previous Quality Inn we stayed at. However, the pool was out of commission... something that would've been nice to enjoy after a long hot drive!

The stay was awesome! The treated us like royalty. I will stay there again

Checking in and out, outstanding. Breakfast, room, outstanding. One of the reasons for this hotel was its gym and pool. Gym was nothing compared to the photos and pool area,,,CLOSED. Spent 4 days there. No more.

The lobby , halls and room was very poor looking and terribly dirty. It looks like no one cares what travel guests care. The breakfast was fine, but the breakfast room was dirt y and the table where we sat still had food from other guests.

Nice and clean. Just stopped to sleep but place was nice. Good

Decent hotel. Room had NO bed bugs and seemed renovated which good. I wish they had cleaned the room better. Not horrible, but not good enough either.

Huge room, comfy bed. Great in room amenities. Staff was friendly and helpful.

Nice breakfast options. Definitely would recommend to others

Clean

No working pool. Too many homeless people renting there.

Good breakfast

When we got there, there was an active leak bulging one of the ceiling tiles. Pool was shut down for construction supposedly but no one there working on it. Breakfast was adequate but staff hurried us out quickly so he could clock out. Room was positioned where there was a spot light shining right into our room at night. Would never stay there again.

All the staff were friendly and the room was clean.

The elevator smells very bad, very musty and moldy and rotten. The bathroom in our room had mold in the shower, on the floor and on the wall in the shower. The desk chair was disgusting and in much need of replacement. The vinyl floor was swept, but not clean. My husband’s white socks were black on the bottom. Major updates and changes need to be made. DEFINITELY NOT worth the money we paid.