Hawthorn Extended Stay by Wyndham Richardson

Front desk was rude and took my $100 deposit for a late check out that was supposed to be a $40 charge and she refused to give the $60 back

When I see what I experienced management Is doing no one any good.

Pool was closed, room didn’t have coffee maker

Needs better cleaning, I could see hair lying on the floor

This place was horrible. Check in was a disastrous experience. They wouldn't grant me my first floor request said that the second floor was the only room avaliable. However more than half of the rooms were empty. There was food all over the ceiling and walls in the kitchen. The air conditioner was turned all the way off when we first got into the room so we turned it on turned it all the way down it was 90° in there and it never got below 84 staff was horribly rude trash all over the ground outside and they wanted to charge me $100 deposit on a room that cost $45 to rent I have requested a refund Expedia says that they do not give them and I'm pretty sure that the people in the office won't Grant it either because they're just not a very helpful people

All around good room for price paid.

Fridge did not work. Beds was not bad. Remote to tv had back off it and had to hold batteries to get it to work. Needs lots of updates to make it better.

Very dark and could not find my room at night there was no lighting in the parking lot. They took my money even though I did not stay there.

The room was big but things were rusted and out of date the oven was filthy and it just needed an update. Free breakfast but there wasn't much of anything there.

Nothing

Room not clean

Room was not clean no hot water

Nothing Blood on sheets and bugs in the room and on the bed and blood in the toilet

On our first day, the bathroom tissue literally had maybe 20 squares left. The toiletries were tiny mismatched travel-size shampoo and conditioner bottles, so definitely bring your own. It just felt like the room was barely checked before guests arrived. It could be great but the staff could not be bothered. the staff! they can’t be bothered to actually care abou their clients. it’s like they get paid anyway whether they give a sh*t or not. the “free breakfast” was a joke. it was the SADDEST we’ve had. On the 1st morning, I thought maybe because we came late and most are gone and the staff will not refill anymore. The 2nd morning we came early and it was the exact same spread from the previous day and we had to ask for coffee and milk.

Just pay the extra few dollars for a better hotel because the small savings isnt worth it. The room we received was just horrendous and the staff were so rude. We came down at 9 am and the staff couldn’t even get me some juice for breakfast. I had to almost beg for a cup of lukewarm water and I couldn’t even get some dang ice cubes. Just a horrible hotel and the employees were so unprofessional. The room was so dirty and they couldn’t even change the sheets, when you pay $80 I think the bare minimum I should receive is some clean sheets.

The room smelled horrible. It smelled like dogs had peed on the couch. The beds are old. The walls look very bad. I couldn't stay due to health reasons and still wag l was not able to receive refund.

Do not book here rooms are dirty with roaches and water leaking into room after thunder storm.

The staff The facility looked jaded

It was good.