Hawthorn Extended Stay by Wyndham Richardson

Room was so smelly. The toilet wasn’t working properly. It doesn’t flush , had to use the small trash bucket below the sink to fill water from the tap and pour in the toilet. The trash from previous stay were still under the bed … Horrible experience . Never ever going back there …

Had no issues love the staff noone bothered us was very good stay loved it

Front desk was rude and took my $100 deposit for a late check out that was supposed to be a $40 charge and she refused to give the $60 back

When I see what I experienced management Is doing no one any good.

Pool was closed, room didn’t have coffee maker

Needs better cleaning, I could see hair lying on the floor

Staff was VERY PROFESSIONAL!!!

This place was horrible. Check in was a disastrous experience. They wouldn't grant me my first floor request said that the second floor was the only room avaliable. However more than half of the rooms were empty. There was food all over the ceiling and walls in the kitchen. The air conditioner was turned all the way off when we first got into the room so we turned it on turned it all the way down it was 90° in there and it never got below 84 staff was horribly rude trash all over the ground outside and they wanted to charge me $100 deposit on a room that cost $45 to rent I have requested a refund Expedia says that they do not give them and I'm pretty sure that the people in the office won't Grant it either because they're just not a very helpful people

The first room we didn't have hot water for 2 days and the TV didn't work and holes in the ceiling and the sink was leaking Went to get towels and the staff member stated we can only get towels every other day How is had to wait to get another room I kept getting the running around at the front desk

All around good room for price paid.

Exceptional

Fridge did not work. Beds was not bad. Remote to tv had back off it and had to hold batteries to get it to work. Needs lots of updates to make it better.

Staff was very unfriendly, broken ice box and freezer in my room was never fixed, air condition unit was not cooling properly

Very dark and could not find my room at night there was no lighting in the parking lot. They took my money even though I did not stay there.

The room was big but things were rusted and out of date the oven was filthy and it just needed an update. Free breakfast but there wasn't much of anything there.

Nothing

Ran down Room not clean

Room was not clean no hot water

Nothing Blood on sheets and bugs in the room and on the bed and blood in the toilet

We had the suite with 1 king bed in the loft and a queen bed downstairs. The space itself was actually great and roomy for a family — but unfortunately, it was not clean. There’s a kitchenette but no pots or pans, no plates or utensils. On our first day, the bathroom tissue literally had maybe 20 squares left. The toiletries were tiny mismatched travel-size shampoo and conditioner bottles, so definitely bring your own. It just felt like the room was barely checked before guests arrived. It could be great but the staff could not be bothered. the staff! they can’t be bothered to actually care abou their clients. it’s like they get paid anyway whether they give a sh*t or not. the “free breakfast” was a joke. it was the SADDEST we’ve had. On the 1st morning, I thought maybe because we came late and most are gone and the staff will not refill anymore. The 2nd morning we came early and it was the exact same spread from the previous day and we had to ask for coffee and milk.