Four Points by Sheraton Mall of America Minneapolis Airport

Be prepared to search for front desk staff. Bar tender was accommodating and wonderful to talk with. Food was quick and decent.

Old, outdated, small rooms. Woman who checked us in was not nice

Breakfast could’ve been better if we could get an omelette made the cook stated that they don’t do that. The pool was shut down a couple days. I’m assuming for maintenance there was a science and sorry for the inconvenience. Overall experience was great. Staff was very helpful.

The person who checked me in. He coached me on where to find a nearby gas station late at night. Thank you

Straightforward check-in, clean rooms, friendly and welcoming staff, had what we needed that we rarely needed to ask front desk.

No problems encountered during my stay.

Clean room, friendly staff!!

Exceptional

No management structure above front desk No general manager and no assistant general manager

It was a very easy booking and check-in process. Convenient location to where my conference was, as well as food options for dinner.

Lovely little hotel, perfect for a couple nights!

Xx

Check in was difficulty and took too long with only one person working and no supervisor/manager to answer questions

Excellent stay! The hotel was clean, reasonably priced, and conveniently located close to the airport. Overall, we had a great experience. The only downside was overnight parking and breakfast came with an additional cost, which took my family and me by surprise. This was the first hotel we’ve stayed at where both were not included, so it’s something to keep in mind when booking. Otherwise, a very pleasant stay!

We arrived late and only stayed for one night but were pleased with our stay. The front desk staff were very nice!

Very helpful and professional staff.

This is literally the worst Customer service I’ve ever had. I’m still stunned at the lack of care and responsiveness.

No

Convenience to work location.

It’s only in the room for a very short time, so it’s hard to read the experience. But the room was clean and spacious, and the staff was very friendly and helpful.