Extended Stay America Suites Richmond Hilltop Mall

The bathroom had a strong Clorox smell

Parking was good. Thank You very much

Staff was great!

Very conveniently off the freeway, close to shops and stores. Great breakfast.

Don’t use the microwave it will light your food on fire, bathroom was not clean and looked grimy and greasy… Poor professionalism and lack of respect for their customers. They don’t care about you at all, they just want money. The vending machines are way too expensive and the “included morning breakfast” was under bare minimum for the price you pay… Only good thing was a small cup of coffee. An Addition to the horrible experience you’ll have with the building, Men And Homeless lingering outside at all times of day and night, and was harassed by a guy that wanted a ride from me when I was only just getting my charger from my car. People Leave the door open with rocks and keep it edged open making it feel very unsafe and anyone can just walk straight into the building without a keycard. They extra charge you when you get there for extra towels and pet fees were outrageous when booking online/ no one notified me extra charges upon arrival and before departure/ when checking out. DO NOT RECOMMEND, NOT WORTH IT!!

Everything was very good

Staff clean room parking everything

The lil kitchen was a plus and bed was comfortable The showerhead was broken and again didn’t get the utensils I needed

The breakfast

Staff were friendly. Room was clean. Location was convenient. Needs more television channels

2nd floor hallway smells like burnt food had very bad water pressure could barely take

Location of breakfast was next to check out, but no space to sit down. Breakfast was sparse with grab and go. No hot breakfast except for coffee, tea, and packages of hot chocolate. Not truly a real breakfast. I was hopping for hot toast or muffin, and orange juice. No hot breakfast with a place to sit down. They didn’t have a hot water kettle or a toaster available if I wanted to eat breakfast in my room.

Great staff

Staff members did a great job

The pillows and the bed The tub the bathroom was dirty , the toilet b was dirty, the toilet overflowed we had to switch rooms, they did not provide breakfast

Staff is the best

I loved the staff very helpful!!

2. Room reeked of cologne. Front desk said it was airfreshner. It gave me a headache. 3. Took a shower, no blow dryer in the room. You guessed it, I had to go to the front desk. 4. Room was OLD. TV was uncomfortably low. 5. Entire parking lot and elevator smelled like weed. 6. Rough looking and rude men coming in and out late at night. 7. Oh, and no coffee maker but full size fridge? 8. Bed was like a wood plank. And the reason they told me that everything was kept at the front desk was because people stole things in the room. You literally have to check them out like you are a child.

Receptionists. Cost. Kitchen