Extended Stay America Suites Richmond Hilltop Mall

I think this location has permanent residence. It was an okay hotel for one night.

Thin walls and felt divey. But if your car is at the shop it is within walking distance.

Horrible roaches and services maintenance while customers are still occupying the space

Great staff

Great place good

We were there two nights for a wedding. When we checked in the clerk didn’t give us much information. Such as why there was no shampoo just a little bar of soap. We didn’t know you had to ask for things at the front desk. The complementary breakfast is not a breakfast but snacks and the coffee was not very good. I suggest you bring your own coffee or coffee maker or go to a coffee shop.

The bathroom had a strong Clorox smell

Parking was good. Thank You very much

Staff was great!

Everything was very good

Staff clean room parking everything

The lil kitchen was a plus and bed was comfortable The showerhead was broken and again didn’t get the utensils I needed

The breakfast

Staff were friendly. Room was clean. Location was convenient. Needs more television channels

2nd floor hallway smells like burnt food had very bad water pressure could barely take

Location of breakfast was next to check out, but no space to sit down. Breakfast was sparse with grab and go. No hot breakfast except for coffee, tea, and packages of hot chocolate. Not truly a real breakfast. I was hopping for hot toast or muffin, and orange juice. No hot breakfast with a place to sit down. They didn’t have a hot water kettle or a toaster available if I wanted to eat breakfast in my room.

Staff members did a great job

Exceptional

Exceptional

The pillows and the bed The tub the bathroom was dirty , the toilet b was dirty, the toilet overflowed we had to switch rooms, they did not provide breakfast