TownePlace Suites by Marriott Richmond

Clean

Excellent room! Very clean and a lot of space. Very quiet and location is great!

Clean room, great staff

Staff friendly, helpful and available.

Nice stay. Great breakfast. Great location.walking distance to Texas Roadhouse. Our room was clean, cool. The tub facet fell off when try to start the shower. It was operational.

Very clean, great amenities, a quiet place to get my work done

Staff very polite and helpful. Room very nice and clean, had kitchenette which we did not expect. Shower was great. Breakfast decent, met all our needs.

Outstanding. It all started with a great welcome and information from the front desk clerk, Sherman. This will definitely be my go to place every time I’m in the area.

Breakfast was good, and it was all fresh. Bathroom lighting is not good to put on makeup. Tub spigot was loose.

Bathtub needs a rail to hold on to.

They got us in after a failed attempt at another hotel we booked. They were nice and room had fridge which helped since we had food

The rooms are always clean and the staff are always amazing!

clean room,friendly service. breakfast bar was delicious!

Pool could have been warmer

Very good breakfast clean rooms

The staff at this place are not friendly. Upon checking they would not allow me to use my Marriott member number since I used 3rd party. They were also rude no another friend of our who was checking in. That evening we went to the lobby where there was a few others watching the World Series. A group of us (5 people) came into the lobby was there for 5-10 minutes and other people started yelling because of a big play made. John at the front desk yelled “I’ve told you like 4 times to be quiet down here if you don’t stop I’m going to make you leave” I asked if he was speaking to us in our group and he said “yes all of you who I’ve told to be quite” I immediately went in defense and told him we just got down there and I would not be spoken to like a child. My kids who are with a football team have been respectful and quiet, haven’t been running the halls and were in the room resting we came down to watch the game not get yelled at. Another person went and asked for a beer and he told all of us we were cut off. We only had one drink. He was rude, disrespectful and we will not be back. I will leave a bad review on every site possible and I am pursuing a refund. Completely disrespectful.

Everything was great!

The check in process went well. Only stayed for one night passing through but room was equipped with a full kitchen. The room smelled a little musty and smoky. Bedroom was right next to interstate so very noisy at night. Could have been a little cleaner but overall good as we only stayed one night we werent too picky. Easy to get to and could walk to restaurants nearby. Pet friendly but could have more area to walk dogs to go potty.

Lovely room. Very comfortable.

Very disappointed, room was small, layout was horrible, closet door would not open…scrapped the floor, shower fixture was loose, faucet was loose, TV on the wall between bed and shower wall in the walk way. Shower opened up right to the bed. Willing to pay more for a good experience…left after one night and went to a different, better hotel at a lower price.