Country Inn & Suites by Radisson, Richmond West at I-64, VA

Wasn’t going for a fancy hotel, got the job done and was a cheap rate with a free breakfast, so can’t complain.

Breakfast was good. Beds are comfortable.

The air conditioning unit stopped working and it was extremely hot in our room.. we notified the staff and was immediately switched to another room.

To go location for most Richmond venues/ activities. In and out of the parking lot to go in any direction. Plenty of convenient restaurants on the same street. Air conditioning clean bathroom, All good

And the AC would shut off in the middle of the night due to no movement, so it would be hot.

Room was ok at best.

Property is a little dated but sufficient for a quick stay

Breakfast was fine.

Bed needed replaced

This stay was a lot of stark contrasts. It was at both ends of good and bad. The majority of the staff was kind, and did great to make us feel welcome. The issues we had were when I was accused of a late night hit and run in the parking lot by the manager. Who told me that they had me personally on video backing into a car twice, that there was no possibility of a mistake as to my identity as the culprit, that the police had already been there that morning looking for me, and that I could not see the video footage myself due to corporate policy (very likely true). Then while I was sitting in my truck trying to call the police non-emergency line he came back out and said, "Sorry, it was *not* you. It was *that guy* (points to similar black Ram truck)." I was happy to get an apology and shook his hand, but there was no other compensation for potentially being... arrested, fined, or falsely accused in general. I certainly do not fault the guy for defending other guests passionately, and I would also hope that finding the mistake would get more consideration. They also did not clean our room more than just emptying the trash and bringing in fresh towels. Even after we specifically asked after 5 days there, and were told "Full service today, no problem!" The TV was old and had menus burnt into the screen. The Wi-Fi network was terrible. Breakfast was good. The waffles were good flavor and sausage every day. Coffee on the buffet was not the same as the stuff in the room, and bad.

Rooms were run down, furniture missing knobs/ tore up, carpet not vacuumed all over, ice machine filters on - ice did not look good, would not put it in a drink. Very over priced. Guest had to keep asking to get stuff done.

Nice hotel clean and hospitably

The coffee is good. Better yogurt choices. Less sweetened "yogurt" and more real Greek yogurt.

I like that the breakfast is included I didn’t like that I reserved a room for 5 people with 2 queen beds and 1 sofa bed but the sofa bed was impossible to sleep the, it felt like at rack so we have to share one bed for 3 people so that’s not really good

The staff was very courteous and the property was very clean.

I liked and enjoyed the location. The cleanness was satisfactory

Breakfast was great, room was clean. Customer service was AAA++++! Staff is extraordinary! It was a bit of a drive from Richmond, but, traffic isn't an issue so it wasn't really a big issue.

Leaving Bugs everywhere

Front desk was not friendly.