WoodSpring Suites Roanoke

Barely slept and most of the guests were fully tatted, shady looking people that appeared to have just been released from prison.

It was a wonderful stay.

I wish I could rate this property but I didnt even have the opportunity to stay here. I booked this hotel over a month before my travel. I flew across the country and then drove 4 hours only to arrive and find out that they were overbooked and had no room for me. It was 9:00pm at night on graduation weekend. Nobody attempted to contact me from the hotel or from hotels.com therefore I had to find a hotel on my own and pay more than double the cost. As a solo female traveler arriving at night time, not knowing the surrounding areas and a major event happening where there are NO Available rooms anywhere, I am appalled at the lack of communication or any assistance in helping me find a comparable accommodations. Someone should have reached out to me to help! I cannot believe that hotels.com does not have any customer assistance!

From start to finish back experience.

Clean Nothing

It's hard to say I liked anything now after dealing with the same bs every night for 3 weeks. It wasn't dirty. I didn't see any bugs. I didn't like that every night when I got off from work, I had to circle around and around and around to find a spot because they allow huge Altec trucks to take up several spaces. I had to park in compromising spots where there was a good chance my vehicle would be hit. Tonight I couldn't even find a spot, and when I talked to the front desk the guy was acting like it was my problem and "didn't know what to tell me", when asking where I'm supposed to park. I don't blame him though. He's not the manager or owner of that place. He agreed it was an issue. I ended parking in an even more compromising spot where there was more of a chance I could be hit. There should be enough spaces for ALL guests, and those Altec trucks should have to park somewhere else. If I parked my car like they park those trucks it would probably be towed, and rightfully so when it's an inconvenience to other guests. It's ridiculous and I'll never stay there again after this.

Simple place clean quiet

Everything was good no complains. Nothing was unsatisfactory everything was ok

The rooms where dirt and uncomfortable

Elevator was down and we were on the fourth floor. Had it just been my husband and I we would have been fine but with a baby it wasnt easy. No accommodations or credit was offered by hotel for the inconvenience. To top it off the hotel key maker was down so one of us had to to stay in room at all times to be able to get in. We were told to go to front desk in morning which was pointless as we were jus there for the night

Close to highway and price There was no high dryer

Quiet, clean, and comfy for the price!

Staff

1. Q

The location was great right off highway. Plenty of restaurants and gas stations nearby

Clean upon arrival. Did a great job keeping snow and ice cleared. The laminate flooring. Noise from room above transmitted down.

It was located close to where I needed to be The whole hotel smelled like weed, there were pines in the washcloths, nobody picked up their dog poop, it was so loud.

No breakfast

It was nice and clean. Rooms were nice and location good No breakfast

There were bed bugs! When we told the front desk they said it must've been the solution they wash the sheets in that gave an allergic reaction. They were bites!!! They did not take us seriously at all. From the looks of things homeless people are staying there. We got out of there as fast as we could. Will never stay there again.