Hilton Garden Inn Rockford

The room by the patio was noisy and not a quality Hilton feel. The shower was low pressure and without shampoo when we arrived the 1st night. Staff was really helpful and nice. My family enjoyed the stay overall. Breakfast was good but required to pay for each day.

Clean and friendly Nothing

The rooms were clean and a decent amount of space. My kids loved the play area at the pool. I’d definitely recommend to a friend.

Workers were very disrespectful

I had no complaints everything was perfect

could be better, tv didn't work, no mat in the tub

Very nice

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Nice place

The second room had the same issue. The third room was good. Breakfast is not included and can be purchased. WIFI is not free unless you sign up for some rewards.

Loved the stay

It was a one night stay, and everything was great! No issues here.

Everything was great!

I usually stay here when visiting my hometown of Rockford. It has declined over the past few years. Pillows were bad. There seemed to be laundry and cleaning carts everywhere all day long, especially parked just off the elevators where everyone sees them. The wet floor easels are stored in the elevator adding to the unkempt look of the area. This can be done without them in view all day. I want to feel like I am in a classy hotel, not La Quinta. Cleaning staff need more training. My interior shower curtain was on backwards the whole visit. How hard is that to see? And lastly, the amenities in the bathrooms are really harsh. I used to own a retail store that sold Crabtree and Evelyn so am familiar. But the product they are giving you isn't it. The bar soap burnt my eyes and the shampoo and conditioner left my hair a wreck. I normally don't complain, but I would really like to see this hotel step up their game so I can continue to stay here.

Clean room, friendly and helpful staff.

Clean spacious room and friendly staff.

The staff was great. When we arrived our reservation was messed up. The front desk fixed it. Maybe it's me and my age. But, the king room was small and cramped. You can tell that Rockford hotels are trying to add more rooms while taking space from the other rooms. We had just over 2 feet between the end of the bed and a giant retail counter to put stuff on. There was about a hand width away from the toilet when you shower or bathe. I paid less for breakfast out then the $13 each for some cold cereal & links. Waffles were extra $$$. The pillows were so flat it hurts your neck. I asked for extra or different git 3 more flat ones. House keeping AWESOME. Staff friendly l. But, hotels are more and more like a MOTEL 6.

Staff was helpful and friendly Got bumped from a King room down to an "accessible" room with no offer of a discount for taking a room different than we had booked. Staircase at our end of the building was closed for repair which wouldn't have been a big deal but one of the elevators was down as well.

Very quite and clean. No complaints.

Need to check the pool on a regular basis. My husband and I were going to get into the pool but the water was hazy, which made me think the pool was not staff monitored.