Hilton Garden Inn Rockford

Loved the stay

It was a one night stay, and everything was great! No issues here.

This is my hometown, so location is very good. I usually stay here when visiting my hometown of Rockford. It has declined over the past few years. Pillows were bad. There seemed to be laundry and cleaning carts everywhere all day long, especially parked just off the elevators where everyone sees them. The wet floor easels are stored in the elevator adding to the unkempt look of the area. This can be done without them in view all day. I want to feel like I am in a classy hotel, not La Quinta. Cleaning staff need more training. My interior shower curtain was on backwards the whole visit. How hard is that to see? And lastly, the amenities in the bathrooms are really harsh. I used to own a retail store that sold Crabtree and Evelyn so am familiar. But the product they are giving you isn't it. The bar soap burnt my eyes and the shampoo and conditioner left my hair a wreck. I normally don't complain, but I would really like to see this hotel step up their game so I can continue to stay here.

Clean room, friendly and helpful staff.

Clean spacious room and friendly staff.

The staff was great. When we arrived our reservation was messed up. The front desk fixed it. Maybe it's me and my age. But, the king room was small and cramped. You can tell that Rockford hotels are trying to add more rooms while taking space from the other rooms. We had just over 2 feet between the end of the bed and a giant retail counter to put stuff on. There was about a hand width away from the toilet when you shower or bathe. I paid less for breakfast out then the $13 each for some cold cereal & links. Waffles were extra $$$. The pillows were so flat it hurts your neck. I asked for extra or different git 3 more flat ones. House keeping AWESOME. Staff friendly l. But, hotels are more and more like a MOTEL 6.

Staff was helpful and friendly Got bumped from a King room down to an "accessible" room with no offer of a discount for taking a room different than we had booked. Staircase at our end of the building was closed for repair which wouldn't have been a big deal but one of the elevators was down as well.

Very quite and clean. No complaints.

Need to check the pool on a regular basis. My husband and I were going to get into the pool but the water was hazy, which made me think the pool was not staff monitored.

We get to the room and it appeared to be ok. The next morning, my husband went to get a shower & there was a disgusting brown stain on the towel! The lamp in the room was broken & not standing straight. The elevator was missing the up & down lights & covered. The sign for the “in case of emergency use the stairs” sign outside of the elevator was missing letters. Nitpicking maybe, but a safety issue. We parked in the handicapped parking lot and the sidewalk was crumbling so bad, I’m more sure if a wheelchair or a walker with wheels could get through. I’m an amputee. If I hadn’t been looking down I could have easily tripped. When we checked out, I realized that I had forgotten something so my husband went to get it. It’s a nice day, so I left the door open. I was accosted in the parking lot from a lady asking me to help her & her daughters to get home. I told her I was sorry I couldn’t apologized & shut the door. She had a tote back, so how do I know what was on there. Husband come out, I told him what happened & we go on our way. She followed us to the gas station & came right up to my husbands window. May not be a hotel issue, but we didn’t feel safe.

Ease of location made our long road trip stop very enjoyable. Breakfast wasn't included.

Was clean. No complimentary breakfast and the elevator needs maintenance.

Really only stayed in the room.

Front office Shawn was extremely helpful, patient with me, professional and just plain nice. You have a great employee there

Very clean There was no complimentary breakfast, we had to pay an additional $30.00 we were not aware of

Comfortable beds. Clean. Friendly staff.

Loved onsite dining arriving at night. Healthy salmon plate reasonable and good. Front desk staff friendly. Rooms nice.

Breakfast was great. Room was good bathroom was ok. The staff were excellent very friendly. Loved the night security officer.

Bed was uncomfortable for me.Too squshy.

Very noisy. lots of little kids screaming and running around. Had to change rooms and new room had same issue Too noisy