Hilton Garden Inn Rockford

The rooms were clean and a decent amount of space. My kids loved the play area at the pool. I’d definitely recommend to a friend.

Workers were very disrespectful

I had no complaints everything was perfect

could be better, tv didn't work, no mat in the tub

Very nice

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Nice place

The second room had the same issue. The third room was good. Breakfast is not included and can be purchased. WIFI is not free unless you sign up for some rewards.

Loved the stay

It was a one night stay, and everything was great! No issues here.

Clean room, friendly and helpful staff.

Clean spacious room and friendly staff.

Staff was helpful and friendly Got bumped from a King room down to an "accessible" room with no offer of a discount for taking a room different than we had booked. Staircase at our end of the building was closed for repair which wouldn't have been a big deal but one of the elevators was down as well.

The staff was great. When we arrived our reservation was messed up. The front desk fixed it. Maybe it's me and my age. But, the king room was small and cramped. You can tell that Rockford hotels are trying to add more rooms while taking space from the other rooms. We had just over 2 feet between the end of the bed and a giant retail counter to put stuff on. There was about a hand width away from the toilet when you shower or bathe. I paid less for breakfast out then the $13 each for some cold cereal & links. Waffles were extra $$$. The pillows were so flat it hurts your neck. I asked for extra or different git 3 more flat ones. House keeping AWESOME. Staff friendly l. But, hotels are more and more like a MOTEL 6.

Very quite and clean. No complaints.

Need to check the pool on a regular basis. My husband and I were going to get into the pool but the water was hazy, which made me think the pool was not staff monitored.

We get to the room and it appeared to be ok. The next morning, my husband went to get a shower & there was a disgusting brown stain on the towel! The lamp in the room was broken & not standing straight. The elevator was missing the up & down lights & covered. The sign for the “in case of emergency use the stairs” sign outside of the elevator was missing letters. Nitpicking maybe, but a safety issue. We parked in the handicapped parking lot and the sidewalk was crumbling so bad, I’m more sure if a wheelchair or a walker with wheels could get through. I’m an amputee. If I hadn’t been looking down I could have easily tripped. When we checked out, I realized that I had forgotten something so my husband went to get it. It’s a nice day, so I left the door open. I was accosted in the parking lot from a lady asking me to help her & her daughters to get home. I told her I was sorry I couldn’t apologized & shut the door. She had a tote back, so how do I know what was on there. Husband come out, I told him what happened & we go on our way. She followed us to the gas station & came right up to my husbands window. May not be a hotel issue, but we didn’t feel safe.

Exceptional

Good

Ease of location made our long road trip stop very enjoyable. Breakfast wasn't included.