Red Roof Inn Rockford East – Casino District

Everything was good except the deposit they don’t return what they take out of my account

Great for passing through

Really great crew here. Very friendly and helpful. Housekeeping is awesome 👍. All staff are rockstar

Check-in was done virtually and took forever. My room only had one washcloth and one hand towel in it. I didn’t even try to go back to the front because there was no staff just the virtual computer. The virtual attendant didn’t even give directions to where the room was. I had to ask and then was given the correct building but the wrong side of it. I asked where ice was that was incorrect and on top of it I was charged a $40 fee for checking in early which I understand a lot of hotels are doing now and I agreed to it. I kind of miss the old days with customer service was more important than an extra fee that could be added on. I usually only stay at red roof Inn when I travel with my dogs, however after this trip, I’ll be looking at other chains to stay at. I also requested a handicap room so my mother could come see me since I was in town and was put on the second floor with no elevators so unfortunately she was not able to visit. But honestly, if you need a place to stay for one night, it wasn’t horrible room was relatively clean, had a mini fridge and a microwave.

The location is great, with many name brands along State Street, on the west side of I-90. The staff responded quickly to all my concerns. The video attendant was okay, but the audio delay & cutouts made it difficult to understand. I would certainly consider lodging there again.

Loved the balcony

The motel was fine - clean enough, but it is starting to look a bit long in the tooth and I'd imagine will need a remodel sooner than later. The worn look of the paint and furniture are starting to make it a little difficult to present as clean, even though it was. I stayed here my last trip in 2017, and had remembered it being fresher looking then. But everything functioned fine, and if you're just there to sleep at night and grab a shower, it does the trick.

Virtual check in. Couldn't understand what the person on the other side was saying with heavy accent. Room was damp and musty. Bathroom door felt like cardboard, it was hard to open without the door trying to bend in half. There were cracks in the door and most of the bottom looked chewed off.

Not happy with the staff. Clean hotel for the price

Room very nice and clean nice quiet properly staff very nice and helpful

Quite clean rooms great staff. Comfortable staying here.

Best stay ill come back again

The room smelled of old cigarettes…. lots of dust on top of the hair dryer in the room and dust/dirt along the wall.

The TV was inoperable, the manager tried to fix it and couldn't. There was no other room with two beds in which to move AND we were informed we would have to "try" to go through a third party to obtain a refund for the room. The problem was Red Roof's in not providing a fully operable room with standard amenities.

Check in with the computer is awful. Sheets were not clean.

The keys were not working about 4 times so we had to go to the office. They have a robot to talk to and perform requests..wierd.

First time in red roof in and it wasn’t so bad! Better than other motels actually

The property is in bad shape on the outside, but our room was spotless, it had everything working like it should. Really happy with our stay.

Clean room, comfortable bed, and friendly staff. An added bonus was that the property is right next to a Starbucks.

the water was not verry hot for the shower