Homewood Suites by Hilton Rocky Mount

Everyone was so pleasant, both guests and staff. Breakfast was a step up from normal free breakfast's. Room was spacious, which is what we were paying for. Great dpg run for walking our dog.

Clean hotel from top to bottom. Breakfast was good. No complaints

The room was not in good condition. Water on floor, light switches, outlets not working, air conditioner made noise, dishwasher hummed all night. When water on floor was reported was told no maintenance available. Desk attendant came up with towels and left one by the refrigerator. When checking out and sharing experience was asked why we did not report issue. You told me there was no maintenance. Insinuated was my fault for not reporting. Basically this hotel looks nice but service and standards are lacking.

Very professional and friendly staff

The breakfast was amazing and the staff were really nice.

Everything was perfect...definitely 5 stars and highly recommended...with one exception, which dropped our rating to 4 stars. We stayed in a handicapped-accessible king room with a roll-in shower. The shower was the only bad spot...very bad spot. There is no way to take a shower without getting water all over the floor in the bathroom...it ran EVERYWHERE!! It made the floor DANGEROUSLY slippery! They need to lower the shower curtain rod so the curtain goes all the way down to the floor to stop the water!! And thrh need to install an exhaust fan, or fix the one there (if there is one). We will be staying there again because it was a wonderful hotel and room. We just hope they fix the shower issue in Room 216 before we come back

Cassandra was very helpful, nice and informative.

The hotel itself was very nice, especially the first floor, and the customer service was excellent. I especially want to recognize Roderick, who was friendly, helpful, and made us feel very welcome. Unfortunately, there were some major issues that made our stay disappointing. We stayed from Friday through Monday, and our room was not cleaned once during the entire stay. I understand that hotels may have different housekeeping schedules now, but going an entire multi-day stay without the room being cleaned or refreshed at all was very disappointing and, quite frankly, unacceptable to me. Another issue was the temperature. The first floor was comfortable, but the second, third, and fourth floors were extremely hot—almost like a sauna. We stayed on the second floor, and when we first entered our room, it was 78 degrees because the air conditioning had not been turned on. It took about an hour and a half before the room cooled down enough to be comfortable. It’s unfortunate because the hotel has a lot of positives, and the people working there were wonderful. However, basic things like a comfortable temperature and housekeeping during a multi-night stay really matter. I hope management addresses these issues because the staff, especially Roderick, deserves to be recognized for providing great customer service, but the housekeeping and temperature issues definitely need improvement.

The spacious room and amenities. The building cleanliness. The entire staff were professional and friendly. The bed was very lumpy and uncomfortable. My wife and I had a lousy night rest. The toilet was not secured to the floor and the caulking was deteriorating.

Awesome except no circulation or air-flow in. The hall or elevators

Perfect stay, breakfast outstanding

Everything was great. The soap was not filled in the shower. There was none.

When I got to the hotel to check in while driving a long distance, I was told they already declared me as a no show even though I had informed them I would be checking late. One staff person fixed the mistake but it took an hour and I was exhausted.

Pool and breakfast! Awesome! Room was a little warm and air-conditioning unit was newer but odd to figure out. Maybe put instructions on unit. Thanks!

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Clean rooms and excellent staff. The breakfast fast are always rays of sunshine and improve your morning. Would certainly recommend staying here! The normal sized fridge is a big plus as opposed to the dorm ones that never actually fit a take-home container. There are a few things that could be improved. More drink options for the morning, especially tea flavors and a cappuccino machine would be lovely. Also, the bedding is really, really scratchy. The upstairs halls are so hot you could faint getting to your room. Honestly don't know how housekeeping survives, so please consider your guests and use at least some ac in the hallways.

Clean, extremely friendly staff, comfy rooms, nice pool, easy parking, restaurants and shopping pretty close to hotel. We had a quiet nights sleep! Breakfast was fair...we stayed here 2 nights, once going to SC and once coming home. Breakfast the first trip was awful. Better the 2nd time with more choices of fresher fruits and bagged pastries. The fitness machines were not operating well during the 2nd stay.

Everything! The layout, the amenities, breakfast and location.

Clean, friendly staff. Kids liked the pool. Breakfast: not good. Weak coffee, eggs tasted like plastic, spicy chorizo and maple kilbasa sausage...how bout normal old bacon? Runny grits and oatmeal. Just yuck

⭐⭐⭐⭐ We have stayed at this hotel four times previously and are actually staying here again this evening, which will make this our fifth stay. Overall, we have always had a good experience here, which is why we continue to come back. The room was clean, and the hotel as a whole was very clean and well maintained. There is also plenty of parking available, and we felt that the property had good security. The front desk staff was friendly enough and did greet us when we arrived. Unfortunately, this most recent visit was a disappointment when it came to the staff working in the breakfast area. The continental breakfast itself was okay, although I do feel that the breakfast options could be better, especially for a Hilton property. What really stood out, though, was the attitude of the breakfast staff. They were extremely rude and made guests feel as though we were inconveniencing them. At one point, they actually became upset because, in their exact words, “people were drinking too much coffee.” That was honestly shocking to hear from staff in a hotel where guests are supposed to feel welcomed. Our previous stays were about a year ago, and the breakfast staff was much friendlier and more accommodating then. It definitely seems like there has been a change in staffing in that department, and unfortunately, the difference was very noticeable. Despite that experience, we are returning again because we have generally enjoyed this hotel and have had good experiences here.