Extended Stay America Suites Chicago Romeoville Bollingbrook

Dried poo on inside of toilet. Much debris under the bed including food products, plastic baggies and other items, end table had dried blood on it. The smoke detection system and fire alarm both had plastic wrap covering them . Major problems should fire inspector see what was done as they are big time safety violation

Did not know we would have a kitchen area, it was outdated and no kitchen pieces to use. No shampoo/conditioner or hair dryer. Staff at front desk did not seem very happy. Seemed the first staff member was busy doing other things and the second staff member was chomping on food as she came around the corner to ask if we were checking out. Felt the property left a little to be desired.

It was clean and nice rooms

Unfortunately not much was good about the room or property. Front desk she was great. Outdated property and hotel rooms, area had closed restaurants around it. She told us cleaning service was every 14 days, plus we had to sign a no smoking waver but the hallways and room smelled like cigarettes and Marijuana. Not good!

Location Dirty, extremely rude staff, especially days manager

Location was great and conveniently located next to expressway. The grab and go breakfast was extremely lackluster and nothing to be desired.

The staff at this location is the highlight of my stay. Thank you especially to the front desk morning person she was so kind and personable. I felt like I've known her for a long time.

Nothing Check in lady was weird and breakfast was an insult

Everything Just that we didn’t know if we needed to leave our room for them to check smoke dectors

The staff members during the day are personable and friendly. I had some issues with the room but the staff took care of them quickly. The property is older so these smaller issues are to be expected. Night time is super quiet and I felt safe.Overall a decent experience

I walked into the room and walked right back down to get a refund. This place was nasty. When I walked into the room the windows were raised and it was so hot in the room and had a very odd smell. It looked like a bad movie set. The beds were basically cot frames and were not even attached to the wall or headboard and you could love them with 2 fingers. The beds were supposed to be queen they were full size. Pictures hanging on the walls were nasty and had finger prints all over it. The dresser had a nasty grimy white substance on it. The fridge was clean inside but was rusted across the front. I felt absolutely nasty just walking in. The hallways walking to room looked like they had not been vacuumed in weeks. When I was leaving a man with a huge pit bull dog was walking in. It was just nasty. That’s all I can say. The hotel said I would get a full and complete refund within 7-10 days. I really hope I do. walked into the room and walked right back down to get a refund. This place was nasty. When I walked into the room the windows were raised and it was so hot in the room and had a very odd smell. It looked like a bad movie set. The beds were basically cot frames and were not even attached to the wall or headboard and you could love them with 2 fingers. The beds were supposed to be queen they were full size. Pictures hanging on the walls were nasty and had finger prints all over it. The dresser had a nasty grimy white substance on it. The fridge was clean inside but was rusted across the front. I felt absolutely nasty just walking in. The hallways walking to room looked like they had not been vacuumed in weeks. When I was leaving a man with a huge pit bull dog was walking in. It was just nasty. That’s all I can say. The hotel said I would get a full and complete refund within 7-10 days. I really hope I do.

Quiet Dirty floors, hallways. I would be very interested in cleaning rooms, walkways, and the whole building inside and out, for a room for my husband and me who lost our home recently. We just are trying to catch up on past due bills and waiting on approval for a new home. We're very clean, quiet, respectable people who just need a little help and I would definitely clean every day, after work and if needed could possibly afford the room at a discounted rate. We just need a couple of weeks or a week we'd be very grateful. We work Wednesday-Saturday 3rd shift 5pm-4am at Wayfair here in Romeoville . Thank you and have a great day.

The place was very dirty

The lady who works nights at the desk is amazing. She does so much and yet still is pleasant to people. Well not that I needed it but the phone in the room didn't work when I got in there. The bathtub was dripping and I didn't want to be blamed for it so I tightened it. There was still some remnants of food in the microwave and the refrigerator.

BED WAS HARD AND PILLOWS WERE NOT GOOD. I HAVE STAYED AT OTHER EXTENDED STAYS IN THE AREA AND FIRST AND LAST TIME AT THIS ONE

It's peaceful A prior guest obviously had a dog and the dog hair was everywhere in the room..

BREAKFAST COULD HAVE BEEN BETTER BREAKFAST

Dry hardly something in the table Elevator out of service and portable air fans every where at the hall ways all over the building top to bottom

Cleanness, professional and friendly staff, very satisfied. Convenient location Overall very satisfied. There's nothing that I didn't dislike

Yes