The Ponce St. Augustine Hotel

Staff and hotel are amazing

Very helpful staff, clean room, and comfortable bed with extra pillows. The pool is nice and the hot tub is okay (not too hot). BTW: Breakfast is only available on the weekends. There are train tracks behind the hotel. I heard the train five times throughout the night. It wasn’t a big deal, just something to keep in mind.

Water flow in faucet very weak Insufficient lighting Badly placed lighting Railroad tracks outside Noisy right outside door Refrigerator weak Restaurant has 2 breakfast options

Very clean, spacious, and comfortable.

Always a great stay! Our daughter spent four years at Flagler College and we have stayed here at least 10-15 times. Great location, decent pricing, clean rooms, the deck out back to chill on the river. Joel is a total bad ass and extremely good at what he does, he deserves a raise. Thanks so much!

The AC was unbelievably loud, making it impossible to sleep. The window shades didn’t fit properly, so hallway lights poured into the room all night long. And somehow they still charge a $15 resort fee, which makes absolutely no sense. To top it off, the front desk didn’t even ask how our stay was at checkout. I won’t be returning.

The toilet valve was filling all night. Easy fix that should been noticed and fix before renting out the room. Decent room but not great parking. Active railroad tracks to the back of the property. A freight train woke me up middle of the night. Ok hotel, if at all lower price point. Will stay somewhere else next time.

Amazing Smell of room

They have a small restaurants inside, small but with a great service and food!! I enjoy so much with my friends that definitely will come back!

Everything. My desk reservationist was great and very accommodating. Nothing.

Beds super comfortable

Staff was very friendly.

Nice walk into the historic downtown area. The restaurant at the ponce was awesome. Nothing

Room had everything you required, clean and staff helpful. Located on a very busy dual carriageway and on the wrong side as you have to cross road if you like to walk.

My wife and I were put in Rm108. This is an interior room that shares a hallway with the restaurant garbage bin run. Exactly 9pm everything went quiet and slept just fine. If you're going to book a room here, go for 2nd floor, backside looking toward the river. Really pretty. i

Just want to say Thank you to the lady who had checked us in. Your kindness was appreciated!

Peaceful No elevator

There was no room service, despite what was said on line, so a lie about that was a bad way to start the relationship. I only found out about free coffee in the lobby at breakfast time after my first morning there when I had to pay for a small cup of coffee in the restaurant because the in room machine was too dirty to use. The hotel service fee was charged, even though we were not told what it was for, and we didn't use any of the services it was supposedly for. This extra "service fee" AKA elsewhere as a "resort fee" is a despicable practice in many Florida hotels. Pet fee of $25.00 per night was a ripoff. The room was clean, however.

Not much, railroad track behind hotel, loud trains run through out the night. Room looked clean but smelled like mildew. Railroad train noise. Shower head rusted and dirty.

The staff was amazing Cindy was super attentive and all the personnel at the front desk . The property is in need of some upgrades it’s a little tired , has the feeling of a motel but for a lot more of the cost . The bed was comfy , overall it was a nice stay it was clean and the staff is very attentive.