Best Western Plus Midwest Inn & Suites

The air conditioning was not adequate. Sweated all night. The staff was very helpful and considerate.

There is a huge hole in the side of the motel, the pool was dirty, and the air conditioning didn’t work

However, if you don’t mind some imperfections and a bit of construction, this place is wonderful! It is absolutely perfect for families with young kids. The pool has an awesome slide that the kids loved, and the breakfast was truly amazing. Huge shoutout to the cook in the cafeteria—she was absolutely wonderful and made mornings a highlight of our trip. Overall, it's a great spot to just relax and have fun if you care more about the experience than cosmetic perfection. We’d definitely stay again for the family fun and great food!

The staff at front desk were very nice and helpful. But the highlight was definitely the breakfast. The lady cooking was making delicious homemade breakfast burritos and working hard to keep everything tasting delicious. One of the very best hotel breakfasts ever! And she was also super sweet!!

Mr. Wallace ar check-in was truly phenomenal! He helped us so many times throughout our stay, and always with a friendly attitude and a smile. Check- in was a total breeze, one of the quickest ones I have ever had. Their pool was awesome! My kids loved the water slide and the fact that the water was as warm as bath water! They also kept towels by the pool so that you didn't have to use your towels in your bathroom for the pool, so that was definitely helpful. And lastly, the breakfast was great and the sweet lady who kept it fixed and stocked, Joann, was wonderful to us, especially my 3 year old autistic son. We always feel like such a burden because he can be a handful and very distracting, but she made us feel very welcomed.

The pool area had open wires on the ceiling. It could use a little more water flow in the water slide. Pool area could use an update. But the people were so nice.

Property needs renovated badly. Staff , cleanliness, and breakfast was excellent

The staff was super nice!! They was very welcoming. I love when I feel welcomed and it makes me feel comfortable.

They are undergoing renovation, and the parking is limited due to construction storage. Other than that, everything was as expected.

The staff was very nice. The property definitely needed updated. However, it does look like they are under construction.

Staff told me I was not allowed to bring my service dog into the pool area while I supervised my children. At the same time, they warned me that if I left my dog alone in my room, I would be charged a $100 fee. I was put in an impossible situation: either leave my children unsupervised or leave my service dog behind and risk a fine. My service dog is medically necessary and trained to respond to my seizures. The front desk staff was also unprofessional. While speaking with me, employees carried on conversations in Spanish in front of me, making me feel excluded and uncomfortable during an already stressful situation. Instead of addressing my concerns respectfully or understanding the laws regarding service animals, they were dismissive and unhelpful. To make matters worse, the pool area was filthy. There was hair everywhere, the pool deck was dirty, the water looked cloudy and unclean, and the waterslide did not work properly. The overall condition of the pool was disgusting and far below what I would expect from a hotel. I expected better treatment, cleaner facilities, and proper ADA training. I would not recommend staying here.

Very clean room with friendly staff. Breakfast was amazing with lots of extras to please most anyone!

Staff was very helpful and friendly. Rooms were clean. They had a very good breakfast.

Good

Convenient, comfortable, good value. Very good. Breakfast They are remodeling, so some debris and dust. That was fine, but there was trash outside the building, including the patio area. We stayed here a few times several years ago, and the facilities were too-notch. It was just not the same.

Even with construction on the second floor was still a very pleasant stay. Staff were very friendly and helpful, really good breakfast. Will definitely stay here again

The outdoor sitting area. No place to sit and play games.

It was close to many stores and had easy access off highway . Excellent breakfast, real eggs not powdered The property is undergoing major renovations, lots of storage bins and trash in parking lot, almost left because it looked very sketchy. I think not knowing was the biggest issue. The small pull out couch is too small and uncomfortable for an adult, my son weighs 130# and had a tough sleep. There was a broken Oreo cookie on the corner of the floor. The shower was new but had no pressure

Beds were comfy, breakfast was great, staff was friendly Our room was being remodeled and felt like we shouldn’t be staying in someone’s work space

Overall facility The fact that my credit card was charged twice the day after I checked out. No authorization. Now the staff will not answer. The phone just rings