Hampton Inn San Antonio Stone Oak

Not a great stay or experience

Good

The exterior of the hotel looked neglected. The landscaping was overgrown, the grounds weren’t well maintained, and there were missing decorative roof tiles/shingles that made the building appear run down. The pool was also dirty and didn’t look like it was being properly cared for. The biggest issue, however, was security. During my stay, multiple vehicles, around five that I was aware of, including several trucks, were broken into in the parking lot. When I expressed my concerns and suggested that the hotel consider hiring overnight security, the manager dismissed the idea and pointed to the security cameras as if they were an adequate substitute. Cameras may record a crime, but they don’t prevent one from happening. It was also disappointing to see the manager’s personal vehicle parked directly in the front of the hotel while guests were left worrying about the safety of their own vehicles. Overall, the property gave the impression that corners are being cut to save money rather than being invested back into maintenance, cleanliness, and guest safety. Based on my experience, I would not recommend staying at this location until significant improvements are made.

Faucet in bathtub leaking, long enough that there was mold in bath tub. Got offered another room that had a weird odor, and after a half an hour our noses were burning and we were coughing. The hallways smelled of very strong cleaning detergent. Beds had no dust ruffle on lower mattress, just bare mattress which looked very cheap and ghetto for what you would expect from a Hampton Inn, which I stay at often enough to know the expectation. We ended up leaving the hotel and taking a loss on it due to them not giving refund. And we booked at the Drury down the road instead which was MUCH nicer.

The staff was friendly but the carpet in the hallways smelled bad. Some of the ice machines weren’t working.

I liked that the room was close to a side door so we didn't have to drag our stuff through the lobby. Room phone had no cord, staff was generally indifferent, Only had 1 towel in our room for 3 guests, they charged the $50 incidentals fee twice and didn't give us Honors points for our last night. Breakfast was premade frozen stuff they just reheated. Bed was hard as a rock.

Rude staff, bad smell in the hotel, old and not unkept. The pool was also under “maintenance”! A pile of dirty towels in the hallway next to our room. Not clean, hot muggy hallways, and terrible service! Never booking there again.

Blood stains on bed and really bad smell. Leaks of roof.

We got to our room after checking in, turned the air conditioner on and it did not get cooler in our room. It actually got hotter by a about 5 degrees. A\C wasn't working. We called the front desk and they moved us to a different room immediately where the A/C worked, no questions asked. Thats why they get 5 stars for service, haha. Moved to the new room and went to put our things in the fridge, fridge didn't work. Next morning told the front desk (it was midnight when we moved and just wanted to sleep) and they replaced the fridge while we were out and about. Came back to a working fridge. Wanted to go swimming. Went to look at the pool and it was the filthiest pool I've ever seen in a hotel. Low budget friendly hotel pools have been cleaner and nicer. It was a algae colored green with trash in it. Oh well we thought, it happens, haha. Went back to the room and decided we were just going to chill and watch t.v. Turned the power on to the t.v and the picture didn't come on, only sound. Called the front desk to inform them and they asked if we'd like to move rooms. Again. We didn't want to risk it, haha, didn't know how that room would be. Overall, the room itself was nice, clean and comfortable (after we moved) but the amenities were lacking. Definitely marked this hotel as a not staying here again for the price charged and how many issues we had.

Not a great area of town - not convenient to our office. Decent price, but now I know why

I booked this hotel for the pool and it was closed “Sorry for the inconvenience “. Two of three ice machines not working “Sorry for the inconvenience “. Breakfast wasn’t great. Third day I had to leave at 6:30 and not even coffee ready. “Oh, we couldn’t get into the room. Not even a sorry. Four day stay and not even clean towels or trash dumped. Will not stay again.

Convient location. Pool under maintenance/closed. Ice machine second floor broken. No soap in room. Housekeeping supposed to come every other day, never came. AC in rooms either way too cold or dont work. Chips/sodas never stocked and mostly empty. Water leaks in main hallway. Breakfast not ready at 6. No fruit or oatmeal. 3 days of exactly same "breakfast". Coffee left out all day/night. Owner belittling a staff member in front of me. (He was wrong) He also ignored me to chew her out. This place is run down and horribly run. Stay away

I called before to see if I could get an early check in, they said that was alright. When I arrived at 1:00, the man at the front desk said I couldn’t get an early check in. He didn’t do anything to assist me with getting an early check in. For some reason all the rooms were going to be ready, magically at the same time.

which was either inoperable or needed bulbs. As mentioned in check-in review--I personally tightened the toilet seat that appeared to have been replaced, but never secured properly--certainly a first for this traveler! The last and strangest surprise was that housekeeping either did not have access to king size sheets or attempted to make our bed by attempting to fit the mattress in the wrong direction? In any event, we would not return to this hotel--too many small missteps that indicate a systemic issue that hopefully is limited to this location and not the brand--no axe to grind, just being as honest as possible.

Beds were comfortable The desk and table were torn up and had to go to the 3rd floor for Ice. The pool was closed since the week before cause it needed to be cleaned in my opinion it doesn't take 8 days to get a pool cleaned!! Grandson was so disappointed ?

Hotel was very poorly maintained. Carpet was ripped, ceiling tiles missing and the didn’t even have napkins or paper towels in the food area. In our room half the lightbulbs were out, soap dispensers were empty and missing towels. We went to front desk to request towels and soap and were given some worn towels and a small bar of soap. Elevators also smelled of mildew and make grinding noises when operating. A very shabby place. Also rooms are only cleaned if requested. We stayed two nights and left.

Maintenance of property POOR!

Good stay for a few days.

The hotel needs to be updated. The rooms seemed dusty along with the phones. Not all of the lights were working properly. Door to get in on the side was broken.