WoodSpring Suites San Antonio Stone Oak

Nice staff the walls are very thin though I could hear the people next to me clear as day, other than that good

First room had a toilet that didn’t flush, had to relocate The smell of the room reminded me of old old old clothing that hadn’t been washed in a while. Pillows were worn out and had that “popcorn” feel to them. Opposite of comfortable. Staff, was helpful. But that’s about it.

The room was quite dirty, furnitures were torn and worn out

In the 1st room there was a roach dead under the pillow. And had a distinct scent of MENS cologne. The 2nd room was clean but smelled like mildew. I

My experience with this brand, a new one for me, was exceptional from beginning to end, characterized by outstanding professionalism, courtesy, politeness, and helpfulness. The room was impeccably clean and equipped with all necessary amenities, with the exception of utensils and cutlery. While documentation indicated these items were available for an additional charge, they were not essential for the brevity of my stay. The location was ideally suited for my pre-operative appointment in San Antonio.

The hotel hallways were hot and it had a bad smell. There was a roach in the bathroom. We called for an extra blanket and we were told they don’t do that. I wouldn’t recommend to anyone.

Location Dirty- roaches, gum on the wall, dirty rugs in the elevator no snacks except the vending machine which was not working.

Sadly, it appears that this hotel has a contract with the state because I think there were people living there that needed to get out of the heat that might not otherwise have a home. Because of that people were running in circles in their room, above my head. So I was worried I couldn’t sleep or study. Beautiful location, safe location, exceptional front desk, staff. But sadly, I think they take contract contracts to house people that are otherwise not sheltered by the weather. If this is the case, I am glad for them, but for me, I could not stay because I could not sleep or study and that kind of environment. I am a teacher and I lost quite a bit of money by having to leave. I truly think this should have to be advertised or told because this does bring a different circumstance to the clientele. I work in the area of understanding homelessness, however, sometimes homelessness comes with other behaviors that as a single person, I would be nervous to be around traveling solo.

There was nothing to like about the property or the rude staff! Advertised free WI-FI when there was none, microwave did not work, no toiletries in the bathroom!

However, I also found a roach in the new room on Monday night around 12 AM and it flew at me. Luckily, I was able to get someone to come kill it for me, but it was really gross because it was crawling all over my towels. And then, when I asked to replace the towels the next day, the person I talked to said I didn’t have the “linen replacement package” and when I told her that the roach was crawling over my towels she gave in and gave me some new ones. The kitchenette was perfect for me though, I had enough room for food prep. I brought most of my own food already made so having the counter top and extra sink was great for prepping my meals and doing my dishes.

Housekeeping pretty bad, hot tub dirty no clean to weld, no shampoo no hand soap when i call front desk they didn’t care

Price was good It has kitchen n stove work but bring your own pot n pan If you order for delivery they won't let them inside to drop off only in front where you got to go get it Not fully stock in vending machine

The toilet wouldn’t work call downstairs. The receptionist said you should fix it yourself. The AC didn’t work and they had bugs.

I stayed there during a training I was doing in San Antonio. I enjoyed my stay, the building is quiet and neighbors respectful so I got a chance to rest. Everything was clean.

Leave the guy at the desk stated they would work with Expedia to refunded me but when I had Expedia to reach out via email following the protocol he declined.. mind you they over booked the property so there was nothing else to choose from.. The front desk didn’t care he just sat there with his ear plugs in and listened to music..

Customer servicing room was great!

Staff was rude. Room had a terrible odor. Poor customer service.

Very good price.

Just horrible Just horrible don’t want to waste my time

The staff was so kind! We got there a little early. before the check in time but they got us a room ready. I would definitely stay here again! Very friendly and clean!